Reimagine the Insurance Call Center with AI Voice Automation
Fluents enables insurers and TPAs to deploy large-scale AI voice agents that manage inbound and outbound workflows — from FNOL and eligibility verification to premium collection and renewals — all in real time, with sub-second latency and full compliance logging.
End-to-End Coverage: From FNOL and renewals to lapse prevention, every customer call is handled instantly.
Intelligent Routing: AI triages calls, authenticates policyholders, and assigns cases with zero hold time.
Regulator-Ready Compliance: Every conversation is logged, transcribed, and auditable under NAIC and TCPA frameworks.
Trusted by leading insurers and TPAs worldwide:
Enterprise-Grade Insurance Automation
AI-powered voice automation built for carrier-scale contact centers. Replace outdated IVR systems with conversational agents that manage eligibility, claims, and billing in real time.
AI Workflow Orchestration
Coordinate complex, multi-step insurance workflows — from claim validation to premium reconciliation — using AI-driven logic, APIs, and webhook triggers that connect every system in real time.
Real-Time APIs
Orchestrate multi-step claim or billing processes using real-time APIs, call events, and webhook automations.
Enterprise Compliance & Data Security
Stay audit-ready with automated consent capture, disclosure playback, DNC enforcement, and encrypted call storage compliant with TCPA and NAIC regulations.
Intelligent Routing & Scalability
Distribute workloads dynamically across queues, adjusters, or departments while maintaining sub-second response latency under peak volumes.
Scale Calls Without Adding Headcount
Teams in healthcare, finance, and SaaS already run tens of thousands of daily calls on Fluents. You can too — with no consultants, no duct tape, no delays.
The Operational Challenge
Enterprise insurers handle thousands of inbound and outbound calls daily across claims, billing, renewals, and customer service. Yet manual call handling and legacy IVR systems create bottlenecks — long hold times, inconsistent intake accuracy, and missed compliance documentation. In a regulated, customer-first industry, these inefficiencies compound risk and cost.
The Fluents Solution
Fluents delivers AI voice agents trained for insurance-specific workflows: eligibility verification, premium collection, FNOL intake, and policy servicing. Each agent connects directly to systems like Guidewire, Duck Creek, Salesforce, and Verint, handling complex conversations while syncing structured data in real time.
- FNOL Automation: Capture loss details, assign adjusters, and issue claim numbers instantly.
- Premium Collection: Verify eligibility, process payments securely, and trigger renewal confirmation workflows.
- Policy Servicing: Update beneficiary data, address changes, and document consent automatically.
- Outbound Campaigns: Automate renewal reminders and lapse prevention outreach at scale.
Why It Matters Now
Insurance call volumes are rising, but hiring isn’t. AI call centers powered by Fluents reduce staffing strain by up to 60% while improving CX metrics — average handle time (AHT), first-call resolution, and compliance accuracy — simultaneously. Every conversation is recorded, summarized, and auditable with a timestamped transcript for regulators.
Compliance and Scalability
Fluents ensures every interaction meets TCPA, NAIC, and DOI standards. Consent capture, disclosure playback, and DNC validation run natively on each call. And with 99.9% uptime, multi-region redundancy, and enterprise-grade encryption, carriers can scale to millions of monthly interactions without infrastructure strain.
Flexible Deployment
Whether you operate a national contact center or hybrid BPO model, Fluents adapts — via APIs, webhooks, or browser-based agents. Operators can launch prebuilt call flows for claims or collections in minutes, while developers extend integrations into policy admin and billing systems programmatically.
The Future of Insurance Voice Automation
AI isn’t replacing the call center — it’s redefining it. With Fluents, insurers gain consistent, compliant, and customer-friendly conversations at any scale. Every workflow, from first notice to final payment, becomes faster, more accurate, and measurable — unlocking the next era of operational excellence in insurance automation.
Frequently Asked Questions
Everything enterprise insurers and TPAs need to know about transforming contact centers with AI voice automation — from compliance and scalability to integration and ROI.
Fluents enables enterprise insurers to automate entire workflows — from inbound FNOL triage to outbound renewal campaigns. AI agents manage eligibility verification, policy updates, and payment collection through natural, multilingual voice interactions. Calls are instantly logged to systems like Guidewire, Duck Creek, or Salesforce Service Cloud, ensuring a seamless data trail and measurable ROI across the operation.
Fluents is designed for enterprise-grade insurance compliance. Each conversation includes consent tracking, disclosure playback, and DNC verification — aligned with NAIC, TCPA, and state DOI frameworks. Calls, transcripts, and summaries are encrypted, timestamped, and searchable for audits, ensuring transparent and regulator-ready communication logs.
Fluents supports multi-region deployments with 99.9% uptime and low-latency edge routing. Large insurers, TPAs, and BPO partners can manage thousands of simultaneous calls with dynamic load balancing and event-based API workflows. Enterprise clients can also bring their own AI models (BYOK) for voice, LLM, or NLU — ensuring full data control and customizability at scale.
“Fluents made it incredibly fast to get our AI agent live. It replaced an answering service that cost 5x more - and performed better. Trusted partner, excellent quality, zero hassle.”
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