Customers

How real teams use Fluents

Stories from home care, agencies, legal, events, and more. Each one started with a phone problem that was costing time, money, or both.

Business professionals collaborating in a modern office
“What sets Fluents apart is their standout customer support and constant innovation. They’re always evolving the platform to meet our changing needs.”

Max PerezDigital Heartbeat, CEO

Customer stories

A quick read on each program. Open a story for the full write-up.

Home care

Pre-admission calls without burning the care team

Manual intake was eating staff time and slowing admissions. Fluents now handles pre-admission conversations so the team can focus on care and growth.

Reported annual savings in the $200k–$300k range, with faster day-to-day work and room to expand service areas.

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Voice automation agency

White-label calling at serious daily volume

A growing automation agency needed to scale without standing up a large engineering team. They run Fluents under their brand with their own provider keys.

On the order of 70,000–90,000 calls and about 45,000 minutes a day.

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Financial marketing

Qualification and follow-up that keeps up with the pipeline

Demand was strong, but manual outreach could not keep pace. Fluents runs conversational qualification and follow-ups on contacts the agency already works.

Faster response at scale and less time lost to manual dialing.

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Legal

Every call answered when the phones get busy

A busy firm was missing intake opportunities when the lines overloaded. Fluents answers and routes callers so the practice can keep pace.

Immediate coverage on lines that used to go unanswered.

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Events

Follow-up that keeps pace with show week

Conferences create a flood of conversations and open loops. Fluents helps the team stay on top of outreach and follow-up when volume spikes.

Faster engagement when attendee activity peaks.

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Events · ITC Vegas

Conference-scale calling without building a dialer

Big events need reliable outreach to registrants and contacts on short timelines. Fluents handled the calling so the team did not have to build that stack themselves.

A real program around a major industry event.

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How we work with customers

The product matters. So does having people who help you put it to work.

  • Hands-on onboarding: Engineers help you set up agents, handoffs, and go-live steps for small pilots or larger rollouts.
  • Direct access to the team: Many customers work with Fluents over Slack or email, with product and engineering in the loop.
  • Integrations that fit your stack: Connect mainstream CRMs and calendars, or scope custom APIs and niche systems with us.

Common questions

Who uses Fluents, what results look like, and what it is like to work with us.