AI voice operations platform
Scale voice operations without scaling headcount
Inbound resolution and outbound programs on one platform. Agents, telephony, campaigns, and integrations, live in about a week.
The AI call center your customers won't hate.
14-day free trial · No credit card required
If your phones stay busy, Fluents is for you.
Why Fluents
Voice operations your team can run at scale
Go live in about a week. Handle peak volume with the team you already have.
Elastic capacity
Scale concurrent calls up for peaks and campaigns. Dial back when volume drops.
Live in about a week
Guided setup gets you to production fast, with the integrations and handoffs you need.
Your lists & workflows
You bring CRM or CSV contacts and systems. Fluents runs the phone work at scale.
Warm transfer to your team
Resolve more calls on the line, and warm-transfer with full context when your team should take over.
Peak volume
Spikes land on the line
Your team
Headcount stays fixed
Fluents
Covers the overflow
Integrations
Connects to the systems your calls already depend on
CRMs, ecommerce, help desks, calendars, and custom APIs.
View all integrations →
FluentsInbound
Always-on coverage for every inbound line
Agents answer peak volume, resolve in your systems, and route what needs a person, so callers get through and your team stays focused.
Outbound
Voice campaigns for the lists you own
Paced reminders, qualification, and booking programs on CRM or CSV contacts, with SMS or email follow-ups built into the workflow.
Inbound
Calls that do the work
Agents resolve, integrate, and hand off with context when a human should take over.
Order taking & payments
PCI-compliant phone order-taking wired into your ecommerce and payment stack.
Order status (WISMO)
Look up orders, check carriers, and close tickets without a human in the loop.
Call routing & handoff
Triage callers, route to the right team, and warm-transfer with full context when it matters.
Order status from your stack
Fluents connects to your stack mid-call and closes the loop in the systems you already run.
WISMO
Customer calls: "Where is my order?"
→ Intent detected → Shopify API + carrier lookup
✓ Tracking read aloud → Salesforce ticket closed
FluentsOutbound
Campaign ops on your contacts
Pacing, schedules, retries, and reputation on contacts from your CRM or CSV. Sync from CRM or upload CSV, then run the program.
Reminders & confirmations
Run scheduled outreach on appointments, renewals, and follow-ups: voice, with SMS or email when that helps.
Lead qualification
Work existing CRM or CSV contacts through your script, then follow up by SMS or email when needed.
Appointment booking
Book and confirm against your calendar systems, inbound or outbound, with SMS or email confirms.
Multi-step campaigns
Schedule windows, pacing, retries, SMS follow-ups, and dynamic caller ID on one platform.
- Load contacts from CSV or sync from your CRM
- Contact windows, pacing, retries, AMD, and DNC controls
- Verified business caller ID and number reputation
How it works
From setup to scaled operations
ConfigureConfigure your agent
ConnectConnect systems & numbers
RunRun inbound or campaigns
MeasureMeasure & improve
Insights
Improve agents from real call data
Reporting is part of the ops loop: review what happened, tune the agent or campaign, and measure the next run.
See what happened
Transcripts, recordings, and dispositions for every program you run.
Know what to change
Call insights surface drivers, drop-offs, and handoff reasons ops can act on.
Improve the next run
Update agents, contact windows, AMD and DNC settings, then compare results.
Conversation quality
In-house quality on the phone
Natural dialogue on the call, with a clean handoff when a person should take over.
Listen to a short sample
Natural turn-taking
Handles interruptions and pauses like a trained agent.
Custom voices
Studio-grade cloning so the agent sounds like your brand.
Multilingual
Dozens of languages with natural accents and code-switching.
Pricing
Predictable partnership pricing
Simple, transparent pricing. Flat monthly plans with included minutes, and published overage rates if you go over.