A Receptionist for Every Situation
Front Desk handles your inbound calls with a human touch — available 24/7, multilingual, and fully adaptive. Every caller gets routed, answered, and supported without wait times or overhead.
The Future of Reception Is Autonomous, Adaptive, and Always On
Fluents’ Front Desk AI agents answer, route, and resolve calls just like a human receptionist would — only faster, more consistent, and available all day, every day. Calls never go unanswered, messages never get lost, and every interaction is logged for follow-up.
Every call is analyzed in real time for sentiment, intent, and urgency. That means Front Desk doesn’t just take messages — it recognizes high-priority cases, escalates intelligently, and ensures your team never misses a revenue or service opportunity.
Front Desk integrates natively with CRMs, calendars, and communication platforms, so outcomes like bookings, routed calls, and transcripts sync instantly across your stack.
Front Desk: A Receptionist That Never Misses a Call
Most businesses still depend on receptionists, call centers, or shared inboxes to catch inbound calls. The result? Long hold times, missed opportunities, and frustrated customers. Fluents’ Front Desk changes that. It’s not a script-driven IVR or chatbot — it’s a true AI voice agent that answers every call with context, intelligence, and empathy.
Front Desk doesn’t just pick up the phone. It greets callers in natural language, understands intent without decision trees, and routes or resolves issues instantly. For small teams, that means never missing a call again. For enterprises, it means scalable, compliant reception that actually feels human.
Intelligent by Design
Every Front Desk call runs on Fluents’ low-latency infrastructure with real-time intent recognition, sentiment scoring, and escalation logic. That means:
- Smart routing → Directs callers to the right department, extension, or rep.
- Sentiment-aware escalation → Identifies urgent or unhappy callers and connects them to humans immediately.
- Warm handoffs → Transfers calls to real team members with full context, so no one repeats themselves.
- Message capture & transcription → Stores structured notes, voicemails, and call summaries directly in your CRM.
This isn’t “press 1 for sales” automation — it’s a receptionist that actually listens and responds.
Seamless with Your Stack
Front Desk integrates natively with your existing tools so it feels like part of your business from day one:
- CRM integrations with Salesforce, HubSpot, Pipedrive, and more, ensuring every interaction is logged and actionable.
- Calendar sync with Google and Outlook for appointment booking and reminders.
- Telephony compatibility with Twilio, Telnyx, SIP, or enterprise carriers, so you don’t have to rip and replace your current setup.
- API + Webhooks for custom routing, workflows, or analytics — built for technical teams who want to extend and automate.
Built for Compliance and Scale
Inbound calls are often mission-critical — which is why Front Desk is designed for regulated industries and high-volume environments:
- Multi-zone failover and sub-200ms latency for global reliability.
- Real-time audit trails for visibility across every interaction.
- Adaptive throttling and concurrency so call spikes are handled automatically.
Whether you’re a healthcare provider, financial services firm, or SaaS company, Front Desk keeps you compliant while ensuring customers never wait.
The Payoff
With Front Desk, inbound reception becomes predictable, scalable, and professional:
- Small teams get an always-on receptionist that answers every call — without the cost of headcount.
- Enterprises get compliance-ready reception with data capture, escalation, and reporting at scale.
- Operators get peace of mind knowing no lead, patient, or client is ever left waiting.
- Developers get APIs and programmable logic to customize workflows for any business need.
Instead of patching together IVRs, shared inboxes, and manual call handling, Front Desk gives you a receptionist that’s always on, always professional, and always learning.
Always On, Always Professional
From the first ring to the final resolution, every inbound call gets handled with professionalism, intelligence, and speed. That’s why teams in healthcare, law, SaaS, and finance rely on Fluents’ Front Desk every day.
“What sets Fluents apart is their standout customer support and constant innovation. They’re always evolving the platform to meet our changing needs.”
Let’s Make Calls Work Better Together
We built Fluents to take the pain out of phones. Easy integrations, fair pricing, and support that feels human — all designed to scale with you. Talk to our team and get live in hours, not months.
Frequently Asked Questions
Answers to the most common questions about Front Desk and AI-powered reception with Fluents.
Outsourcing solves availability, but it doesn’t solve quality. Call centers rely on scripts, often lack context, and introduce delay between the caller and your team. Front Desk flips the model: it’s always available, always consistent, and deeply integrated into your systems. That means:
- Calls don’t just get “answered” — they get resolved or routed instantly.
- Context flows directly into your CRM or ticketing tools, not into an external vendor’s black box.
- Costs scale with technology, not headcount, making it predictable and sustainable.
It’s not just cheaper than outsourcing. It’s better for the caller and smarter for your business.
Yes. Front Desk was engineered on the same distributed, low-latency architecture that powers 90,000+ calls per day for enterprise customers. Multi-region failover ensures uptime, while concurrency management means even sudden call surges don’t overload the system. Whether you’re running a single office with 50 calls a day or a multinational enterprise with tens of thousands an hour, Front Desk delivers:
- Sub-200ms audio latency so conversations feel natural.
- Compliance guardrails (HIPAA, SOC 2, GDPR, TCPA) built-in.
- Real-time dashboards that let operators and managers monitor outcomes across regions.
In short, it’s reception that grows as big as your business demands.
Front Desk is designed to fit into your business, not the other way around. Out of the box, it connects with the tools you’re already using: Salesforce, HubSpot, Pipedrive, Outlook, Google Calendar, Twilio, Telnyx, SIP, and more. But it doesn’t stop there. For technical teams, Front Desk is programmable by design:
- APIs and webhooks let you inject business logic mid-call.
- Event-driven triggers can route calls based on conditions like customer tier, account status, or sentiment.
- Analytics integration means call data feeds into BI dashboards, giving you visibility across departments.
That way, reception isn’t just a front line — it’s a data engine powering sales, support, and operations.