The Insurance Industry at a Crossroads

Insurance remains a phone-first industry. Whether it’s quoting renters’ policies, processing auto claims, or managing open enrollment surges, the first touchpoint is almost always a phone call. Yet most agencies and carriers still struggle with missed calls, staff shortages, and manual intake workflows that drain productivity and revenue. Every unanswered call risks a lost quote, a delayed claim, or a dissatisfied policyholder. Fluents solves this by embedding AI voice automation directly into your existing systems — managing calls end-to-end while syncing to Applied Epic, Vertafore, AgencyBloc, and other AMS tools used across the industry.

Why Voice Matters in Insurance Today

Insurance buyers and policyholders expect immediate answers — not call queues or voicemail. Someone shopping for renter’s insurance at 9 PM or filing a First Notice of Loss (FNOL) after a storm expects real help now. Fluents provides always-on voice agents that guide each caller through structured, policy-specific workflows. Example real-world prompts include:

• “I need a quote for landlord insurance in Arizona.” → Fluents gathers property and risk details, verifies eligibility, and creates a lead record in Salesforce or AMS.
• “I’d like to cancel my policy effective next month.” → The AI confirms the request, triggers a lapse prevention workflow, and notifies your retention team.
• “My roof was damaged in last night’s storm.” → Fluents performs FNOL triage, logging incident data and assigning the claim to an adjuster automatically.

Top Insurance Automations Powered by Fluents

Fluents converts every voice interaction into usable data across your AMS and CRM ecosystem. Core automations include:

• Live Quoting: Capture risk data (VINs, property type, driver info) and push it directly into Vtiger, Salesforce, or AMS360 for instant quoting.
• Policy Enrollment: Simplify open enrollment with automated intake that collects eligibility and plan details — synced in real time to AgencyBloc.
• After-Hours Handling: Eliminate lost leads by letting Fluents field overflow calls, answer coverage FAQs, and schedule callbacks when offices reopen.
• Book Roll Campaigns: Run proactive outreach to policyholders eligible for renewal, cross-selling opportunities, or book consolidation.
• Claims & FNOL Processing: Capture loss details, attach transcripts, and send structured claim data to Guidewire or Duck Creek instantly.

Compliance & Record-Keeping You Can Trust

Insurance operations depend on verifiable documentation. Fluents automates consent capture, disclosure playback, and DNC enforcement across all calls. Each conversation is securely logged with time-stamped transcripts — ready for NAIC and state DOI audits. The result: fewer compliance errors, less manual QA, and a searchable call archive you can rely on.

Scaling with Confidence

Insurance call volumes spike during open enrollment, CAT events, and renewal season. Traditional staffing models can’t keep pace — but Fluents scales instantly. With 99.9% uptime, lightning-fast call routing, and flat-rate pricing, Fluents ensures your operation stays efficient and predictable even during surges. From regional brokerages to national carriers, Fluents helps teams manage thousands of concurrent calls without adding headcount.

Flexible Setup for Every Team

Fluents works for both non-technical operators and developer-led teams. Operators can deploy pre-built voice workflows — from quoting to claims — in minutes. Developers can extend automation through API and webhook integrations into rating engines or policy admin systems. No infrastructure changes, no downtime — just automation that fits your current stack.

The Insurance Innovation Shift

Voice AI is reshaping insurance. Fluents ensures every call — from quote to claim to renewal — is answered, logged, and followed up automatically. Each interaction generates structured data and post-call notifications such as:

• “Here’s your renters quote summary.”
• “Your roof damage claim has been filed — an adjuster will contact you within 24 hours.”
• “Your open enrollment form is complete. Here’s a secure link to review.”

Fluents helps agencies, MGAs, and carriers modernize without disruption — creating a seamless bridge between human service and automated efficiency. For insurance leaders, this isn’t just a technology shift — it’s the new operational standard.