Krisp
Fluents + Krisp streamlines voice interactions with advanced AI for better productivity and seamless communication across platforms, enabling efficient real-time collaboration.
Krisp Powers Noise Cancellation in Fluents
Every Fluents call runs through three core layers: Deepgram transcribes the caller's speech, the conversation engine generates the agent's response, and the TTS layer synthesizes it into voice. Krisp operates at the front of this pipeline — cleaning the caller's audio before it reaches Deepgram's transcription engine.
When a caller is in a noisy environment — driving, in an office, outside — background noise degrades transcription accuracy. Deepgram mishears words, the conversation engine receives a corrupted transcript, and the agent responds incorrectly. Krisp eliminates this failure mode by stripping background noise from the audio stream in real time before a single word reaches the transcription layer.
Krisp's AI noise cancellation runs in real time on the caller's audio stream — removing background noise, echo, and interference before Deepgram processes the speech
Higher transcription accuracy across noisy environments means Fluents agents correctly understand callers in cars, offices, outdoor spaces, and crowded locations
Fewer transcription errors mean fewer incorrect agent responses, fewer clarification loops, and higher call completion rates for your FNOL, intake, and reminder workflows
Why Noise Is the Enemy of Voice AI
Voice AI quality is only as good as the quality of the audio it receives. Deepgram is an exceptional transcription engine — but it can only transcribe what it hears. A caller on a highway with wind noise, road noise, and traffic in the background gives Deepgram a noisy signal. Krisp intercepts that signal first, applies real-time AI noise cancellation, and passes clean speech to Deepgram. The transcription is more accurate, the conversation engine receives a better prompt, and the agent's response is more relevant.
Insurance: Accurate FNOL Intake From Any Location
A policyholder calling to report an accident is often at the scene — standing next to a car on a busy road, in a parking lot, or in a chaotic environment. Background noise is unavoidable. Without noise cancellation, critical details — the other driver's license plate, the location of the incident, the nature of the damage — may be misheard and mis-captured. Krisp ensures the Fluents agent hears exactly what the policyholder says, regardless of the environment they're calling from.
Healthcare: Patients Calling From Varied Environments
Patients call from home, from care facilities, from work, from outdoors. Not all environments are quiet. A post-discharge patient calling from a busy household needs to be heard accurately — medication details, symptom descriptions, and follow-up questions must be captured exactly. Krisp makes the transcription layer robust to the full range of real-world calling environments.
Outbound Calling: Answering From Anywhere
When Fluents makes outbound calls, the person answering may be anywhere — at their desk, in a warehouse, in a car, in a coffee shop. Krisp handles the full range, ensuring that wherever a call is answered, the Fluents agent hears a clean audio signal and transcribes it accurately.
Calls That Just Work
No per-minute taxes. No brittle workflows. Just enterprise-grade reliability with API-level flexibility.
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FAQs
Questions about Krisp in the Fluents voice stack.
Contact the Fluents team to discuss noise cancellation configuration for your deployment. Krisp's impact is most significant for outbound campaigns where you can't control the environment callers answer from, and for inbound lines in industries where callers are frequently on the move.
Krisp's real-time noise cancellation adds minimal latency — typically under 20ms — which is imperceptible in a voice call context. The accuracy improvement in transcription far outweighs this overhead, particularly in high-noise environments where transcription errors without Krisp would cause much more significant call disruption.
Yes. Krisp processes the caller's audio stream on both inbound and outbound calls — cleaning the audio before it reaches Deepgram regardless of which direction the call was initiated.