Zendesk

Fluents + Zendesk enables seamless campaign orchestration and compliance, providing effortless integrations for daily operations. Achieve more efficient workflows and maintain compliance with ease.

AI-Driven Customer Service Excellence

Boost Zendesk Efficiency

Discover how Fluents elevates Zendesk with voice AI to automate and streamline customer service campaigns, ensuring seamless interactions and compliance.

Effortlessly integrate voice AI for customer interactions.

Automate routine queries and free up agent time.

Ensure compliance with built-in automation features.

Intro

Zendesk is a comprehensive customer service and engagement platform designed to improve customer interactions and streamline support processes. Known for its ability to manage customer queries across multiple channels, Zendesk empowers businesses to deliver exceptional service. By integrating Fluents with Zendesk, organizations unlock advanced AI voice agent capabilities that benefit customer service operations. This integration allows for seamless automation of routine communication tasks, enhances conversational AI interfaces, and simplifies compliance management. Imagine a customer support center that efficiently manages inbound calls using AI voice agents for initial customer authentication, drastically reducing wait times and improving customer satisfaction. 

Automations in Zendesk

Integration with Fluents unlocks powerful automations within Zendesk, enhancing its service functionality:

  • Automated Call Routing: AI voice agents can quickly authenticate callers and direct inquiries to the appropriate departments based on preset criteria.
  • Multilingual Support: Fluents’ AI can engage in natural conversations in multiple languages, enhancing Zendesk’s global reach.
  • Scheduled Follow-ups: Automatically trigger follow-up notifications through voice, SMS, or email based on predefined workflows within Zendesk.
  • AI-Driven Query Resolution: Expedite common customer inquiries with AI-generated responses before escalating complex issues to human agents.

Compliance & Record-Keeping

Fluents + Zendesk ensures compliance and data integrity through several robust features. Consent tracking is integrated within the platform to adhere to Do Not Call (DNC) lists and maintain transparency in customer interactions. All communication channels are logged and securely stored, ensuring auditability and regulatory compliance. By offering Bring Your Own Key (BYOK) for AI and voice models, organizations can maintain control over sensitive data and meet industry-specific compliance requirements.

Scaling with Confidence

Fluents + Zendesk scales effortlessly, supported by 99.9% uptime that guarantees reliable performance even during peak use. The flat-rate pricing model eliminates additional costs associated with AI and telephony, making budget forecasting predictable and stress-free. Realistically, an enterprise could manage millions of support interactions monthly without sacrificing performance or incurring unexpected expenses.

Flexible Setup

Setting up Fluents integration with Zendesk is versatile. For operators, the no-code plug-and-play solution offers a simplified setup, configurable through intuitive interfaces. Developers benefit from detailed APIs and webhooks, enabling customized application extensions and event-driven workflows, essential for maintaining agility in dynamic customer service environments.

Recap

Integrating Fluents with Zendesk transforms customer service operations by leveraging AI-driven automation and multilingual capabilities. The seamless integration enhances Zendesk's native features with advanced voice agent technology, providing real-time routing, improved compliance management, and scalable support solutions. Enterprises gain a powerful tool to improve efficiency and engagement metrics within their customer interaction framework, allowing them to focus on strategic growth initiatives without technological limitations.

Enhance Customer Service Campaigns

Calls That Just Work

No per-minute taxes. No brittle workflows. Just enterprise-grade reliability with API-level flexibility.

Integration Requests

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“Fluents made it incredibly fast to get our AI agent live. It replaced an answering service that cost 5x more - and performed better. Trusted partner, excellent quality, zero hassle.”

Alvin Ramin
Premier AI Advisors, Partner

FAQs

Find answers to common questions about integrating Fluents with Zendesk.

How does integrating Fluents with Zendesk enhance automated call routing and customer experience?

Integrating Fluents with Zendesk significantly improves automated call routing by enabling AI voice agents to efficiently handle inbound calls and customer interactions. The AI can quickly authenticate callers and direct their inquiries to the appropriate departments based on preset criteria configured within Zendesk. This capability not only reduces the workload on human agents but also cuts down on wait times, thereby improving customer satisfaction. For example, an AI voice agent can authenticate a customer’s identity and verify their issue (such as support tickets or ongoing projects) before seamlessly transferring them to an agent specializing in their problem area. This ensures swift resolution of issues and enhances the overall customer interaction experience, ultimately empowering businesses to deliver exceptional service across multiple channels.

What compliance and data integrity measures does the Fluents and Zendesk integration support?

The integration between Fluents and Zendesk provides robust features for maintaining compliance and ensuring data integrity. With consent tracking integrated within the platform, businesses can adhere to Do Not Call (DNC) lists, ensuring transparency with customers. All communication channels, such as cases and support tickets, are logged and securely stored, offering auditability and meeting regulatory compliance standards. By supporting Bring Your Own Key (BYOK) for AI and voice models, companies can maintain control over sensitive data, crucial for industries with stringent privacy requirements. This setup helps organizations meet their industry-specific compliance needs and manage customer interactions in a transparent and secure manner, thereby simplifying compliance management and enhancing trust with stakeholders.

How does the Fluents + Zendesk integration support large-scale customer service operations?

The Fluents + Zendesk integration is specifically designed to support large-scale customer service operations with its enterprise-grade capabilities. Featuring a 99.9% uptime, the integration ensures reliable, uninterrupted service, even during peak periods. This reliability is crucial for multi-office firms and nationwide organizations that require consistent performance. Moreover, the flat-rate pricing model eliminates unexpected costs associated with AI and telephony, simplifying budget forecasting and offering financial predictability. Organizations can confidently manage millions of support interactions monthly without sacrificing performance. For developers, the available APIs and webhooks allow for easy extension and customization, ensuring that the system can evolve with business needs while providing scalability, reliability, and extensibility to meet diverse operational demands.

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