Where RPM Breaks Down
Ask any hospital-at-home leader or care coordinator. The devices are distributed, the data streams are set up—but adherence falls apart when patients don’t take their readings on time. Staff chase patients with manual follow-ups. Every missed vital creates a noisy escalation that pulls clinicians off higher-value tasks.
The result: RPM programs look good on paper but falter in practice.
Voice Agents as Daily Partners
Automated calls aren’t new, but most feel robotic or inflexible. Fluents changes that. Our AI callers act like daily check-in partners.
A typical flow:
- 9am reminder: “Hi , did your monitor capture your blood pressure yet today?”
- If yes → result logged automatically.
- If not yet → call reschedules politely for later.
- If device issue → troubleshooting script walks them through next steps.
- If symptom keywords appear → immediate warm transfer to a nurse.
Instead of noisy alerts, clinicians only see exceptions that matter.
Outcomes That Matter
When adherence rises, three things happen:
- Clinical risk drops—because vital signs are tracked consistently.
- Staff efficiency improves—because follow-ups are focused on true escalations.
- Reimbursement stays protected—because programs meet their utilization targets.
In other words: the program finally works the way it was promised.
Why Fluents Is Different
Fluents.ai isn’t a generic robocaller. Our platform delivers:
- Sub-20 millisecond latency for natural back-and-forth.
- Multilingual voices to reach diverse patient populations.
- CRM/EMR integration so every reading, reminder, or escalation is documented.
- Intelligent escalation flows that recognize urgency in real time.
Patients feel supported. Staff feel unburdened. Programs finally scale.
How to Start Small
Don’t overhaul your entire RPM program overnight. Begin with one condition—hypertension, for example. Map the call cadence, set escalation rules, and pilot with a small patient group. Once adherence metrics improve, expand to other conditions.
