The AI voice platform built for real-world operations
Most AI voice tools are wrappers. Fluents is infrastructure. That’s why we can power startups launching in hours and enterprises running millions of monthly calls — without breaking.
Features that make Fluents different
Most AI voice tools are wrappers. Fluents is infrastructure. That’s why we can power startups launching in hours and enterprises running millions of monthly calls — without breaking.
Programmable API-first foundation
Agents for sales, reception, web, and outbound
Enterprise-grade observability & compliance
Fluents Product Pillars
Each of our five flagship features is both a standalone product and a building block of a larger system. Pick one, or combine all five.
Fluents for Developers
Dialer Pro
Sales Assistant
Front Desk
“Fluents made it incredibly fast to get our AI agent live. It replaced an answering service that cost 5x more - and performed better. Trusted partner, excellent quality, zero hassle.”
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One platform, not point solutions
Most AI voice vendors give you a “feature” that solves one slice of the problem — a dialer here, a receptionist there, maybe an API wrapper on top of Twilio. Fluents is different. We built a full-stack platform that covers the entire journey of voice automation: inbound, outbound, embedded, and developer-first.
That means you don’t start with a limitation. You start with infinite room to grow, whether you’re launching a single sales assistant or replacing enterprise-grade contact center infrastructure.
How we build: performance, compliance, and flexibility
Our roadmap isn’t chasing hype. We invest in three pillars that matter for operators and developers:
- Performance — Ultra-low-latency voice (<500ms) for natural turn-taking, GPU-accelerated inference, and concurrency-based scaling that doesn’t fall over when you hit volume.
- Compliance — baked in at the infrastructure layer. From consent capture to retention policies, you don’t duct-tape compliance after the fact.
- Flexibility — BYO LLM/STT/TTS or pick from 200+ providers. Plug into your CRM, EMR, or proprietary APIs. Choose between a plug-and-play UI or a programmable API.
This approach means startups launch fast while enterprises scale with confidence.
Modular products, universal backbone
The five Fluents pillars — Developers, Dialer Pro, Sales Assistant, Front Desk, and Web Agent — aren’t silos. They’re modules on a shared backbone.
- Start with one (like Front Desk for inbound reception).
- Add another (Dialer Pro for outbound campaigns).
- Or embed a Web Agent into your site.
Because they all run on the same concurrency engine, you’re not spinning up separate vendors or contracts. Everything is modular, universal, and interoperable by design.
Why we reject decision trees
Legacy “AI calling” platforms are really just IVRs in disguise — a maze of decision trees and hard-coded scripts. Customers feel it immediately: robotic, brittle, frustrating.
Fluents doesn’t do that. Our agents are built on natural language intelligence, not scripts. They handle interruptions, switch context mid-call, and escalate when needed — the way real humans do.
The result: conversations that feel alive, not automated.
Designed for every kind of team
We don’t force you to pick between “simple” and “powerful.” With Fluents, you get both:
- Operators manage campaigns, calls, and agents through an intuitive dashboard with real-time observability, transcripts, and analytics.
- Developers get an API-first foundation with full coverage: calls, agents, campaigns, webhooks, widgets, and streaming data.
Many of our customers combine both. Operations teams run day-to-day inside the dashboard, while engineering teams plug into the API for deeper control and automation.
This duality is why Fluents works equally well for scrappy teams testing their first agent and enterprises running millions of calls across geographies.
Bottom line
Fluents isn’t “just” a feature set. It’s the infrastructure layer for AI voice. By owning the stack, we can guarantee performance, compliance, and customization that resellers simply can’t.
No matter your use case — outbound sales, inbound reception, embedded web agents, or developer-first integrations — you get one platform, one SLA, and one predictable path to scale.
Scale Calls Without Adding Headcount
Teams in healthcare, finance, and SaaS already run tens of thousands of daily calls on Fluents. You can too — with no consultants, no duct tape, no delays.
FAQs
Answers to the biggest questions about Fluents features, infrastructure, and scale.
Fluents isn’t five different tools — it’s one unified platform. We categorize features like Dialer Pro, Sales Assistant, Front Desk, Web Agent, and Fluents for Developers to make it easier for teams to map them to real-world use cases.
But under the hood, every capability runs on the same infrastructure: the same audio pipelines, concurrency engine, and observability layer. That means you’re not juggling different products — you’re configuring one system to cover all your needs, from outbound sales campaigns to inbound reception.
You don’t choose between “features” in Fluents — they’re not separate products with different dashboards, contracts, or pricing. They’re categories of capability within a single platform. Most customers end up using multiple from day one, and almost all expand into more over time.
What we’ve seen is that organizations typically roll out Fluents in phases:
1. Start small, prove the value: Teams often begin with the category that solves their biggest gap:Even though we describe them separately, they’re powered by the same stack — the moment you switch one on, you’re already set up for the others.
- Handling inbound calls (what we call Front Desk).
- Running outbound campaigns (what we call Dialer Pro).
- Automating lead qualification (Sales Assistant).
- Embedding real-time AI into their app (Fluents for Developers).
2. Expand into adjacent categories: Once the first use case shows results, customers usually activate another. A team using inbound reception might spin up outbound dialing. A sales org running Dialer Pro often adds Sales Assistant to handle objections mid-call. Developers plug in the API to tie all of it back into their CRM.
3. Operate it all as one system: Over time, Fluents becomes the voice layer for the entire org. Instead of juggling separate “products,” everything interoperates by default:
- A dialed lead can flow through qualification, handoff, scheduling, and CRM sync without touching another vendor.
- Inbound and outbound analytics live side-by-side.
- Pricing stays predictable, no matter how many categories you’re using.
Example:
A nationwide healthcare provider started with Front Desk to manage after-hours calls. Within a quarter, they layered in Dialer Pro for patient reminders and Sales Assistant for referral qualification. Their engineering team wired Fluents for Developers into their EMR system so all records update in real time. Today, they treat Fluents not as “four tools,” but as their single telephony + AI stack — one platform, infinite applications.
The problem with most “voice AI” tools is they rely on decision trees or rigid scripts. Those approaches collapse the moment conversations deviate from a happy path. Fluents rejects that model.
- Natural language over decision trees → Every feature is powered by AI that understands context and intent, not pre-coded branches. That means your receptionist doesn’t break when a caller goes off-script, and your sales assistant can adapt to unexpected objections.
- Universal and modular → Features are use-case agnostic. The same API can power healthcare intake in the US, outbound sales in Europe, or multilingual support in APAC. Compliance guardrails are embedded so expansion doesn’t mean starting over.
- Dashboard + API duality → Some teams use only the no-code dashboard, others wire the API directly into their product stack — most do both. This dual approach means Fluents is easy to launch in under an hour, but deep enough to embed as core infrastructure.
- Continuous evolution → Because we own the stack (telephony, audio, model routing, concurrency), we can ship new capabilities fast: redaction, advanced routing, region-specific compliance, or integrations into niche vertical software. Vendors who resell APIs can’t do that.
Future-proofing at Fluents means you don’t just get today’s features — you get an infrastructure partner who evolves with your workflows, compliance requirements, and scale.