Platform
Everything you need to run voice operations
Fluents is the platform for inbound resolution and outbound programs. Agents, telephony, campaigns, and integrations live in one dashboard your team can run. Scale call capacity without scaling headcount or bolting together builders, dialers, and middleware.
What you get
Operators run day-to-day voice work in the dashboard. Builders go deeper with APIs when the workflow demands it.
Agents & skills
Configure voice, prompts, and mid-call actions: resolve, book, route, or call your APIs.
Campaigns & outbound ops
Pacing, schedules, retries, AMD, DNC, and contact windows for programs on CRM or CSV contacts.
Telephony & numbers
Buy numbers or bring your own trunk. Manage reputation and verified business caller ID.
Chat, SMS & email
One agent carries the full workflow: the live conversation, plus written follow-ups that close the loop.
Insights & reporting
Transcripts, dispositions, and call insights so you can evaluate programs and improve agents over time.
Integrations
CRM, ecommerce, help desks, calendars, and webhooks so the call updates the system of record.
API & developer access
REST, webhooks, and mid-call logic when operators need builders alongside the dashboard.
One agent through the whole workflow
One agent talks with customers live and follows through in writing whenever the workflow needs it.
- Talk it through: Customers have a live conversation with the Fluents agent.
- Close the loop in writing: SMS and email send the confirm, reminder, or next step, whenever the workflow needs it.
Why teams pick Fluents
Teams comparing voice AI usually weigh builders, BPOs, and DIY stacks. Fluents is infrastructure your ops team can run.
Elastic capacity
Raise concurrent calls for peaks and campaigns, then dial back when volume drops. Same platform from pilot to production.
Live in about a week
Guided setup for agents, handoffs, and calling windows. Most teams go live in about a week.
Your lists and workflows
You bring CRM or CSV contacts, consent, and systems. Fluents runs the voice layer at scale.
Warm transfer when a human is needed
Contain what automation should own. Warm-transfer to your team with full context when a person should take the call.
Two ways to run voice
Same agents and systems, two different jobs. Start with the one that matches how phone volume shows up for you.
Reporting and insights after every call
After hang-up, Fluents gives you ops visibility to evaluate performance and continually improve agents.
- Call insights and reporting: See how conversations went: outcomes, drivers, and dispositions you can use to evaluate ops performance.
- Improve agents over time: Use transcripts, insights, and reports to refine prompts, skills, and campaigns so agents keep getting better.
- Transcripts and recordings: Review what happened for coaching, disputes, and quality loops.
- Structured outcomes: Extract fields, dispositions, and summaries into CRM, your warehouse, or the BI tools you already use.
The improve loop
Review, tune, redeploy, and measure again on the same platform.
- 1. Review the call: Open transcripts, recordings, and dispositions for the programs you care about.
- 2. Spot what to change: Insights surface drivers, drop-offs, and handoff reasons so ops knows what to tune.
- 3. Update the agent or campaign: Adjust prompts, skills, contact windows, AMD and DNC settings, then redeploy without a rebuild.
- 4. Measure again: Compare connect rate, containment, bookings, and dispositions on the next run.