Keragon

Healthcare Voice Communication: High Volume, High Stakes, High Compliance Bar

Healthcare practices and health systems make and receive enormous volumes of patient calls: appointment confirmations, medication reminders, care gap outreach, post-discharge follow-up, chronic disease management check-ins. The clinical outcomes from getting these calls right — or wrong — are significant. And the compliance bar for how patient data is handled on those calls is higher than any other industry. Keragon provides the compliant automation infrastructure. Fluents provides the voice capability that operates within it.

GP Practices: Appointment Confirmation and DNA Prevention

A GP practice using Keragon to automate patient appointment workflows can use Fluents to call every patient 48 hours and 2 hours before their appointment. The agent has the appointment details from the practice management system via Keragon, confirms the appointment, answers standard preparation questions, and captures reschedule requests before the slot is wasted. Did Not Attend (DNA) rates drop significantly when patients have spoken to someone — even an AI — directly before their appointment. The call disposition writes back through Keragon to the practice management system: Confirmed, Reschedule Requested, Unable to Reach.

Telehealth: Pre-Consultation Intake and Post-Consultation Follow-Up

A telehealth provider using Keragon to manage patient intake and clinical workflows can use Fluents to handle two high-value call types. Pre-consultation: Fluents calls the patient 30 minutes before their video consultation to confirm they're ready, check their tech setup, and capture any administrative details needed before the clinician joins. Post-consultation: Fluents calls 48 hours after the consultation to check on the patient's progress, confirm they've been able to access any prescribed medication or referrals, and flag any deterioration for the clinical team. Both calls are triggered by Keragon workflow events and dispositioned back to the patient's record.

Specialty Clinics: Care Gap Outreach

A specialty clinic using Keragon to identify and close care gaps — patients overdue for a mammogram, a diabetic foot check, an eye test — can use Fluents to call every patient on the care gap list. The agent understands the specific care gap from the EHR data Keragon has pulled, explains why the appointment is clinically important, and books the appointment. Care gap closure rates by outbound phone call are significantly higher than by letter or patient portal notification. Every call disposition — Appointment Booked, Patient Declined, Unable to Reach — writes back through Keragon to the clinical record.

Chronic Disease Management: Regular Check-In Calls

A health system or disease management programme using Keragon to orchestrate chronic disease patient journeys can use Fluents to make regular structured check-in calls to patients with diabetes, heart failure, COPD, or other long-term conditions. The agent follows a structured check-in protocol — current symptoms, medication adherence, any concerns — and captures responses in a format that writes back through Keragon to the care team's system. Patients who indicate clinical deterioration are flagged immediately for a clinician callback. Regular check-in contact improves medication adherence and reduces avoidable hospital admissions.