Fluents.ai Privacy Policy
Last Updated: January 2025
This Privacy Policy ("Policy") outlines how Fluents.ai, Inc. ("Company", "we", "us", "our") may access, collect, store, use, and/or disclose ("Process") certain personal information obtained through (i) our website, available at https://www.fluents.ai, or any website of ours that links to this Policy ("Site"), (ii) your use or access to the services, applications, or platforms provided by us ("Services"), and (iii) your engagement with us in other related ways including any sales, marketing, or events. As used in this Policy, "personal data" means any information that relates to, describes, or could be used to identify an individual, either directly or indirectly.
1. Personal Data We Collect
1.1 User Account Information
We collect personal information that you voluntarily provide to us when you register for our Services, express interest in learning more about us or our products, participate in activities on the Services, or contact us directly. The personal information we collect depends on the context of your interactions with us, the choices you make, and the products and features you use. We may collect personal data such as your contact information (name, email, phone number, and mailing address), account-related information (username, password, and IP address), and any other correspondence or information that you provide when you communicate with us.
1.2 Content
Our Services allow you to input content into the Services ("Input(s)") and receive outputs based on the information you provide ("Outputs"). When you use our Services, we collect personally identifiable information that you provide from both your Inputs and Outputs (together, "Content"). Please do not include any sensitive or confidential information, such as health data, when interacting with our Services.
1.3 Automatically Collected Information
When you visit our Site or interact with our Services, certain information is automatically collected. This may include device and usage details such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. While this information does not reveal your specific identity, it is primarily used to maintain the security and operation of our Services and for internal analytics and reporting purposes. The information we collect includes log and usage data. Log and Usage data includes service-related, diagnostic, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how much you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
We store small text files ("Cookies") and use other tracking technologies like web beacons to automatically collect this information, and may use analytics products that use these Cookies to help us analyze and understand how our users interact with and use our Services.
1.4 Payment Information
For purchases made for our Services, we may collect the necessary information to process your payment, such as your payment instrument number and the security code associated with it. All payment data is securely handled and stored by Stripe. For more information, please refer to Stripe's privacy notice.
2. How We Use Personal Data
2.1 Purpose of Use
We may use personal data for the following purposes:
- To provide our Service: We may use personal data to help provide, maintain, monitor the usage of, and improve upon our Service.
- To manage your account: We may use personal data to manage your user account, which can give you access to the functionalities available to you as a registered user.
- To perform a contract: We may use personal data to develop or comply with the purchase contract for the products, items, or services you have purchased, or with any other contract you have with us through the Service.
- To contact you: We may use personal data to contact you regarding updates or informative communications related to our Services, including security updates when necessary or reasonable for their implementation and fraud prevention.
- To provide news and offers: We may send news, special offers, and general information regarding other goods, services, and events that we offer which are similar to those you have already purchased or inquired about, unless you have opted out of receiving such information.
- For business transfers: We may evaluate or administer a sale or possible sale of the whole of or part of our business, or the restructuring of our business, in which personal data held by us about our users is among the assets being transferred.
- Other purposes: We may use personal data for other purposes, such as data analytics, identifying usage trends, determining the effectiveness of our promotional campaigns, and to improve our Service.
2.2 Aggregated and Anonymized Information
We may aggregate and anonymize personal data so that it may no longer be used to identify you, and use this information to understand how our users interact with the Services, the effectiveness of our Services, improve upon or develop new features for the Services, or conduct research for these purposes. Such aggregated and de-identified information will not be linkable to you, and we will not attempt to re-identify such information unless required to do so by law.
3. Disclosures of Personal Data
3.1 Service Providers
We may disclose personal data, including your input, output, and personal information, to our service providers, third-party vendors, consultants, and other business partners who need to process such data to provide services on our behalf, monitor and analyze the use of our services, contact you, and otherwise fulfill the reasons stated in this Policy. These service providers may include AI services that enable our AI products and features. By using our AI products, you agree not to violate the terms or policies of these AI service providers.
3.2 Sale or Restructuring
We may disclose or transfer personal data in connection with, or during negotiations of, any merger, sale of Fluents.ai, Inc. assets, financing, acquisition of all or a portion of our business to another company, or the restructuring of our business.
3.3 Law Enforcement
Under certain circumstances, we may disclose personal data if required to do so by law or in response to valid requests by public authorities (such as a court or a government agency). To the extent we receive a request from law enforcement for your personal data, we will promptly notify you and provide you with a copy of the request, unless we are legally prohibited from doing so.
3.4 Other Data Sharing
We may disclose personal data to comply with a legal obligation, to protect and defend the rights or property of the company, prevent or investigate possible wrongdoing in connection with our Service, to protect the personal safety of users of the Service or of the public, and protect against legal liability. We may also disclose personal data for any other purpose with your consent.
3.5 Transfers
Your information, including personal data, is processed at our operating offices and in any other places where the parties involved in the processing are located. This means that information may be transferred to- and maintained on- computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction. Your consent to this Privacy Policy, followed by your submission of such information, represents your agreement to that transfer.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.
4. Data Retention
We will retain your personal data only for the period necessary to fulfill the purposes outlined in this Policy, and will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.
5. Data Security
The security of your personal data is important to us. We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process, but no transmission or storage method is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.
6. Children’s Privacy
We do not knowingly collect, solicit data from, or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at support@fluents.ai.
7. Changes to this Privacy Policy
We may update this Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this Policy. If we make material changes to this Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
8. Supplemental Terms and Conditions
8.1 Europe
If you are located in the European Economic Area (“EEA”), Switzerland, or the United Kingdom (“UK”), our legal basis for collecting and using the personal data described in this Policy will depend on the personal data concerned and the specific context in which we collect it. However, we will normally collect personal data from you only where we have your consent to do so, where we need the personal data to perform a contract with you, or where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms. In some cases, we may also have a legal obligation to collect personal data from you.
We may share information internally or with third-parties, as described in this Policy. When we share personal data of individuals in the EEA, Switzerland, or UK with third-parties, we make use of a variety of legal mechanisms to safeguard the transfer, including the European Commission-approved standard contractual clauses, as well as additional safeguards where appropriate.
Additionally, you have the following data protection rights:
- You can request access, correction, updates, or deletion of your personal data.
- You can object to our processing of your personal data, ask us to restrict processing of your personal data, or request portability of your personal data.
- If we have collected and processed your personal data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent.
- You have the right to complain to a data protection authority about our collection and use of your personal data.
To exercise your rights, please contact support@fluents.ai
8.2 California
The following applies solely to residents of California or individuals whose information has been collected in California. We have adopted and included this notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”). Any terms used in this section that are defined in the CCPA have the same meaning given therein.
8.2.1 Information We Collect
We collect the following categories of personal information:
Category | Examples | Collected |
---|---|---|
A. Identifiers | Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name | YES |
B. Personal information as defined in the California Customer Records statute | Name, contact information, education, employment, employment history, and financial information | YES |
C. Protected classification characteristics under state or federal law | Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data | NO |
D. Commercial information | Transaction information, purchase history, financial details, and payment information | YES |
E. Biometric information | Fingerprints and voiceprints | NO |
F. Internet or other similar network activity | Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements | NO |
G. Geolocation data | Device location | NO |
H. Audio, electronic, sensory, or similar information | Images and audio, video or call recordings created in connection with our business activities | YES |
I. Professional or employment-related information | Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us | YES |
J. Education Information | Student records and directory information | NO |
K. Inferences drawn from collected personal information | Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics | NO |
L. Sensitive personal Information | Account login information | YES |
8.2.2 No Sale of Information
We do not sell your personal information, as defined under the CCPA. If in the future we do sell your personal information, we will notify you and you may have the rights to opt-out of such sale.
8.2.3 Your Rights and Choices
The CCPA provides individuals residing in California or whose personal information was collected in California with specific rights regarding their personal information. The below describes your rights and how you may exercise them.
8.2.3.1 Access to Specific Information and Data Portability Rights
You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past twelve (12) months. Once we receive and confirm your verifiable information access request, we must disclose to you: (i) the categories of personal information we collected about you, (ii) the categories of sources for the personal information we collected about you, (iii) our business or commercial purpose for collecting or, if applicable, selling that personal information, (iv) the categories of third parties with whom we share that personal information, (v) the specific data points or pieces of personal information we collected about you. If we disclosed for a business purpose or sold your personal information, we must also provide separate lists that (a) identify the personal information categories that were sold to each category of recipient in connection with sales of your personal information, and (b) identify the personal information categories that were provided to each category of recipient in connection with business purposes disclosures of your personal information.
8.2.3.2 Deletion Request Rights
You have the right to request that we delete any of your personal information that we collected from you and/or retained. Unless subject to a certain limited exception, once we receive and confirm your verifiable data deletion request, we will delete (and direct our service providers to delete) your personal information from our records. We will notify you promptly if we determine we must deny your deletion request.
8.2.3.3 Do Not Sell Opt-out Rights
You have the right to opt-out of any sales, as defined by the CCPA, of personal information by us. However, we do not sell your information.
8.2.4 Exercising Your Rights
To exercise your access, data portability, deletion, or do not sell opt-out rights described above, you may submit a verifiable consumer request by emailing support@fluents.ai
You may only make a certifiable consumer request for access or data portability up to two times within a 12-month period. You may make a verifiable do not sell opt-out request at any time. Any such request must: (i) provide sufficient information that allows us to reasonably verify that you are the person about whom we collected personal information or an authorized representative thereof, and (ii) describe your request with sufficient detail such that we may understand, evaluate, and respond to it. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request. Only you or a person registered with the California Secretary of State that you authorize to act on your behalf may make verifiable consumer requests related to your personal information. You may also make a verifiable consumer request on behalf of your minor child.
8.2.4.1 Response Timing and Format
We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you in writing of the extension period and the reason for it. We will deliver any required or requested responses or other communications in writing to you by email. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. If applicable, the response we provide will also explain any reasons we cannot comply with a request. For data portability requests, we will provide your personal information in a format that is readily usable and transferable. We do not charge a fee to process or respond to your verifiable consumer request unless such requests become excessive, repetitive, or manifestly unfounded or as otherwise permitted by the CCPA. If we determine that a request warrants charging a fee, we will notify you and provide you with a cost estimate before completing your request.
9. Contact Us
If you have questions or comments about this notice, you may email us at support@fluents.ai or contact us by post at:
Fluents.ai96 Buena Vista Avenue
Mill Valley, CA 94941
United States