The Hidden Drain on Operations
For every 100 bookings, organizations burn dozens of staff hours just waiting. And because the process depends on navigating complex IVRs, there’s little room to speed things up. Staff can’t step away. They can’t work on other tasks. Productivity grinds to a halt.
How Voice Agents Take the Pain Away
Fluents.ai callers do what humans shouldn’t have to:
- Dial into third-party hotlines
- Navigate IVRs with DTMF or speech recognition
- Wait on hold—without costing you staff time
- Fill out booking details once a live agent answers
- Capture confirmation numbers and push them into your system
When exceptions or anomalies arise, the AI caller flags them and hands off to a human with full context.
The Before and After
Organizations using this model report dramatic shifts. Staff hours once lost to waiting are freed up for real work. Error rates decline because details like confirmation numbers are logged cleanly. Average time to confirm bookings is cut in half.
The hold music tax disappears.
Why Fluents Is Built for This
Fluents.ai combines:
- Low-latency voice AI for natural conversation with hotline staff
- Regex-powered confirmation capture for consistent data entry
- Webhook callbacks to update CRMs or dispatch systems automatically
- Scalable outbound dialers to run hundreds of bookings in parallel
It’s like hiring an extra booking team—without the payroll.
How to Roll It Out
- Start with your top two IVRs—record every path and exception.
- Train Fluents agents to capture confirmation details reliably.
- Pilot bookings in a single program, measure time saved, then expand.
