The Honesty Gap
In hospitals and clinics, staff get filtered answers. At home, patients hesitate to speak up while the caregiver is standing nearby. The result is missed chances for same-day recovery, delayed complaints, and damaged ratings.
Neutral, automated conversations break that cycle. Patients feel freer to be candid when the voice on the other end isn’t a person they know.
How Voice Agents Capture the Truth
With Fluents, feedback calls sound natural, not robotic. The agent asks simple, clear questions and listens for keywords that matter.
Instead of:
Human staff: “Was everything okay with your nurse?”
Patients hear:
Agent: “On a scale of 1–5, how comfortable did you feel during today’s visit?”
If the patient says words like unsafe, rushed, didn’t explain, missed meds—the system routes the issue to a supervisor within hours.
The Impact on Ratings
Same-day recovery becomes possible. Complaints are intercepted before they reach public forums. NPS scores improve because patients feel heard when it matters. And CAHPS or HHCAHPS surveys reflect more accurate, timely feedback.
Guardrails That Matter
Fluents.ai makes sure the process stays ethical and compliant:
- Clear disclosure that the call is recorded
- Respectful opt-out options
- No coaching, only clarification
- Secure transcripts for quality teams
This isn’t about guiding answers. It’s about creating space for honesty.
Why Fluents Works Here
Fluents.ai combines natural voices with sub-20 millisecond latency, ensuring conversations feel human. Keyword detection and real-time escalation make recovery immediate. And seamless CRM/EMR integration ensures feedback is logged and acted on fast.
Patients trust the neutrality. Staff trust the process. Leaders see the ratings climb.
