📞 Smarter Calling & Scheduling
- Voice Agent Takeover Enhancements – Expanded AI phone agent handling for inbound and outbound calls, reducing human transfer rates and improving resolution times.
- Dynamic IVR Support – AI agents can now manage multi-level IVR menus, routing calls based on natural language input.
🎯 Better Data, Better AI
- Real-Time Sentiment Tracking – AI now detects caller sentiment mid-conversation, allowing adaptive tone and escalation handling.
- Enhanced Call Summaries – AI-generated summaries now include action items and next steps for faster follow-up.
🎧 Audio Quality & Transcripts
- Improved Live Transcription Accuracy – Boosted accuracy for noisy environments, especially for diverse accents and speech patterns.
🔍 Analytics & Insights
- Agent Performance Dashboards – New reporting view to compare AI vs. human agent performance metrics side-by-side.
