📞 AI Calling & Routing
- Outbound Caller ID Control – Choose and set outbound caller IDs directly in your org settings.
- Custom IVR Flows – Build and deploy multi-step IVR menus for inbound calls with no code.
🎯 Better Agent Intelligence
- Live Script Variables – Insert dynamic values (like customer name or account balance) into agent scripts during calls.
- Multi-KB Search – AI agents can now search across multiple knowledge bases at once for faster, more accurate answers.
🎧 Audio & Transcript Enhancements
- Filler Word Filtering – Real-time removal of “uh” and “um” from transcripts for cleaner call logs.
- Audio Gain Normalization – Balances caller and agent volume automatically for better listening experience.
🔍 Debugging & Admin Tools
- Call Replay in Dashboard – Play back full audio of any completed call directly in the admin console.
- Environment Variable Editor – Manage app environment variables in the dashboard without redeploying.
