📞 Smarter Voice Agent Scaling
- Parallel Call Handling – AI agents can now run more simultaneous calls without impacting latency.
- Faster Intent Recognition – Reduced response time between caller speech and AI replies for smoother conversations.
🎯 Deeper Integrations
- CRM & Helpdesk Connectors – One-click integration into supported CRM and helpdesk tools for instant workflow sync.
- Custom Escalation Rules – Define triggers for when calls should automatically hand off to a human agent.
🎧 Live Intelligence & Quality
- Real-Time Transcription – Full-call transcripts update live, enabling faster supervision and QA.
- Sentiment Detection – Caller sentiment is monitored during the call to enable proactive intervention.
📊 Monitoring & Reporting
- Supervisor Dashboard – Live view of active calls, agent status, and resolution metrics.
- Operational Reports – Automatic logging of call outcomes and performance KPIs without manual review.
