Cohere
Fluents + Cohere empowers AI-driven campaigns with sophisticated orchestrations, seamless integrations, and comprehensive compliance handling, making it essential for business communications.
Run Cohere as Your Fluents Conversation Engine
Fluents runs on Google Gemini by default. Cohere's Command R+ model is available as an alternative conversation engine for enterprise teams — particularly those building Fluents agents that need to retrieve and reason over large internal knowledge bases mid-call.
While Gemini handles most Fluents use cases excellently, Cohere's architecture is purpose-built for retrieval-augmented generation (RAG) at enterprise scale. If your agents need to accurately cite policy documents, insurance coverage details, product specs, or compliance guidelines during calls, Cohere's RAG capabilities give it an edge.
Cohere's Command R+ model excels at retrieval-augmented generation — letting Fluents agents look up and accurately cite internal documents during calls
Built-in grounding reduces hallucination on factual claims — critical for insurance agents quoting coverage, legal agents citing statute, or healthcare agents referencing clinical protocols
Enterprise deployment options with data residency and dedicated endpoints available for regulated industries
The Hallucination Problem in Voice AI
Every call Fluents handles passes through three layers: Deepgram transcribes the caller's speech, the conversation engine generates the response, and ElevenLabs synthesizes it into voice. The conversation engine layer is where hallucination risk lives. When an insurance agent confidently quotes the wrong coverage limit, or a healthcare agent misstates a medication protocol, the consequences are real. Cohere's RAG architecture grounds responses in retrieved documents — the agent says what the document says, not what it thinks the document says.
Insurance: Accurate Coverage Quoting on Every Call
An insurance carrier running outbound renewal calls needs agents that quote accurate coverage details, premium amounts, and exclusions. Cohere-powered agents retrieve the specific policy document for each caller and ground their responses in it — eliminating the risk of quoting the wrong tier or outdated coverage terms.
Legal: Citing Statute and Case Law Accurately
A law firm running intake calls for specific practice areas needs agents that accurately represent the legal landscape — relevant statutes, filing deadlines, typical outcomes. Cohere retrieves the relevant legal knowledge base entries and grounds every claim the agent makes in them.
Healthcare: Clinical Protocol Adherence
Healthcare agents handling post-discharge follow-up need to reference specific discharge instructions and medication protocols accurately. Cohere retrieves the patient's specific care plan and ensures the agent's guidance matches it exactly — not a generalized approximation.
Calls That Just Work
No per-minute taxes. No brittle workflows. Just enterprise-grade reliability with API-level flexibility.
Request a New Integration
We’re constantly expanding our library. If your stack isn’t covered yet, request it here — we’ll support niche tools and co-build connectors.
Other Integrations
Dive deeper with setup guides, API references, and partner tutorials to unlock the full potential of Fluents integrations.
Fluents + Keragon
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Fluents + MailerLite empowers real-time voice integration into your email campaigns, enhancing orchestration and maintaining compliance across channels.
Fluents + BotPenguin empower real campaigns with seamless integration, compliance assurance, and enhanced communication orchestration.
“Fluents made it incredibly fast to get our AI agent live. It replaced an answering service that cost 5x more - and performed better. Trusted partner, excellent quality, zero hassle.”
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FAQs
Questions about using Cohere in Fluents.
Use Gemini (Fluents' default) for most use cases — it handles complex conversation, context tracking, and instruction-following extremely well. Consider Cohere when your agents need to retrieve and accurately cite specific internal documents during calls, and hallucination on factual claims is a significant risk. The team can help evaluate which is right for your use case.
Yes. Cohere's Command R+ connects to document stores and vector databases. In the Fluents context, this means your agents can retrieve from your internal policy documents, product knowledge base, or CRM data in real time during calls. Contact the team to discuss knowledge base integration for your deployment.
Alternative conversation engine configuration is an enterprise feature. Contact the Fluents team to discuss whether Cohere is the right fit for your requirements.