Enterprise LLM with built-in retrieval — for Fluents agents that need to reference knowledge bases during calls.
Run Cohere as Your Fluents Conversation Engine
Fluents runs on Google Gemini by default. Cohere's Command R+ model is available as an alternative conversation engine for enterprise teams — particularly those building Fluents agents that need to retrieve and reason over large internal knowledge bases mid-call.
While Gemini handles most Fluents use cases excellently, Cohere's architecture is purpose-built for retrieval-augmented generation (RAG) at enterprise scale. If your agents need to accurately cite policy documents, insurance coverage details, product specs, or compliance guidelines during calls, Cohere's RAG capabilities give it an edge.
Cohere's Command R+ model excels at retrieval-augmented generation — letting Fluents agents look up and accurately cite internal documents during calls
Built-in grounding reduces hallucination on factual claims — critical for insurance agents quoting coverage, legal agents citing statute, or healthcare agents referencing clinical protocols
Enterprise deployment options with data residency and dedicated endpoints available for regulated industries
The Hallucination Problem in Voice AI
Every call Fluents handles passes through three layers: Deepgram transcribes the caller's speech, the conversation engine generates the response, and ElevenLabs synthesizes it into voice. The conversation engine layer is where hallucination risk lives. When an insurance agent confidently quotes the wrong coverage limit, or a healthcare agent misstates a medication protocol, the consequences are real. Cohere's RAG architecture grounds responses in retrieved documents — the agent says what the document says, not what it thinks the document says.
Insurance: Accurate Coverage Quoting on Every Call
An insurance carrier running outbound renewal calls needs agents that quote accurate coverage details, premium amounts, and exclusions. Cohere-powered agents retrieve the specific policy document for each caller and ground their responses in it — eliminating the risk of quoting the wrong tier or outdated coverage terms.
Legal: Citing Statute and Case Law Accurately
A law firm running intake calls for specific practice areas needs agents that accurately represent the legal landscape — relevant statutes, filing deadlines, typical outcomes. Cohere retrieves the relevant legal knowledge base entries and grounds every claim the agent makes in them.
Healthcare: Clinical Protocol Adherence
Healthcare agents handling post-discharge follow-up need to reference specific discharge instructions and medication protocols accurately. Cohere retrieves the patient's specific care plan and ensures the agent's guidance matches it exactly — not a generalized approximation.