Freshdesk
Fluents + Freshdesk empowers enterprises to streamline customer interactions. With AI-driven campaigns, ensure compliance while optimizing support workflows through powerful integrations.
Fluents + Freshdesk
Discover how Fluents amplifies the capabilities of Freshdesk, turning voice interactions into efficient, compliant, and actionable support experiences.
Automate customer support tasks.
Ensure consistent call compliance.
Integrate seamlessly with existing workflows.
Intro
Freshdesk is a widely-used customer support platform that streamlines service delivery through ticketing, automation, and analytics. Integrating Fluents with Freshdesk enhances these capabilities by embedding robust AI voice interactions directly into the support flow. Fluents + Freshdesk empowers enterprises by automating routine interactions and improving customer engagement with natural, multilingual conversations. Imagine a support scenario where a customer calls regarding a billing issue. The AI voice agent, fluently handling the call in the customer’s native language, authenticates the caller, assesses the issue, and redirects to the appropriate service team, ensuring a seamless experience and reducing agent workload.
Automations in Freshdesk
- Ticket Prioritization: AI voice agents can automatically triage calls and prioritize tickets based on language, urgency, and sentiment analysis.
- Follow-up Reminders: Automate follow-up calls or messages using voice, SMS, and emails to ensure resolution compliance and customer satisfaction.
- Multi-channel Communication: Seamlessly switch between voice, SMS, and email interactions, maintaining consistency and context across channels.
- Knowledge Base Integration: Voice agents access and suggest solutions from the Freshdesk knowledge base during call interactions, resolving common inquiries faster.
Compliance & Record-Keeping
Incorporating Fluents with Freshdesk ensures stringent compliance with data protection regulations. Fluents provides consent tracking for every interaction, critical for Freshdesk as a customer support hub. The integration offers robust DNC (Do Not Call) list management and supports Bring Your Own Key (BYOK) encryption for leveraging large language models while safeguarding sensitive customer data.
Scaling with Confidence
Fluents + Freshdesk is designed for enterprise-grade scaling, supporting millions of interactions with 99.9% uptime. The integration's flat-rate pricing guarantees there are no hidden costs, allowing enterprises to manage budgets effectively. Large enterprises like telecom companies or retail chains benefit from handling vast customer inquiries without scalability concerns, optimizing support operations efficiently.
Flexible Setup
Freshdesk users enjoy the flexibility of a no-code setup for quick deployment, ideal for support teams without extensive IT resources. For developers, the rich ecosystem of APIs and webhooks enables customization of Fluents interactions, adapting to specific use cases like custom routing and bespoke workflow automation.
Recap
The integration of Fluents with Freshdesk revolutionizes how businesses manage customer support activities. This powerful combination enhances customer interaction through language-specific AI-driven calls, automates routine support functions, and adheres to compliance mandates. With scalable operations, predictable pricing, and flexible deployment options, this integration proves invaluable for enterprise-level customer service, ensuring efficient and effective resolution of queries across diverse communication channels.
Calls That Just Work
No per-minute taxes. No brittle workflows. Just enterprise-grade reliability with API-level flexibility.
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“Fluents made it incredibly fast to get our AI agent live. It replaced an answering service that cost 5x more - and performed better. Trusted partner, excellent quality, zero hassle.”
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FAQs
Here are some common questions about Fluents + Freshdesk integration.
Integrating Fluents AI voice agents with Freshdesk revolutionizes ticket prioritization by dynamically triaging inbound calls based on internal data and real-time analytics. When a client calls, the AI agent evaluates the urgency through sentiment analysis and linguistic patterns. This ensures that urgent queries are flagged and routed for immediate attention, optimizing response times. For instance, if a customer expresses frustration due to a service outage, the system can prioritize their case to escalate it internally, ensuring enhanced customer satisfaction. Multi-language support further allows calls to be managed effectively regardless of the client's preferred language, broadening global service reach and efficiency.
With Fluents seamlessly integrated into Freshdesk, businesses can ensure compliance with stringent data protection and privacy requirements. Consent tracking is automatic for every interaction, allowing enterprises to manage records effectively—crucial in highly regulated sectors. Through Do Not Call (DNC) list management, unwanted calls are minimized, safeguarding customer rights while maintaining compliance. The Bring Your Own Key (BYOK) encryption feature provides added data security by allowing businesses to control encryption keys. This combination not only facilitates streamlined support but also instills customer trust in handling sensitive information.
The Fluents + Freshdesk integration is built for enterprise-grade scalability and reliability, essential for handling large-scale customer interactions. With a 99.9% uptime guarantee, businesses can confidently manage extensive customer support operations without disruption. The system supports millions of calls per month, accommodating high-volume environments like telecoms or nationwide retail chains. Moreover, flat-rate pricing offers businesses financial predictability by preventing unexpected costs, allowing for efficient budget management. Large organizations also benefit from the no-code setup, ensuring quick deployment across multiple departments while the rich API ecosystem allows tailored solutions to suit unique operational needs.