Every Fluents call reads your Kommo lead context before it starts and updates the pipeline the moment it ends.
Fluents + Kommo: AI Calling That Writes Directly to Your Kommo Pipeline
Kommo is the CRM of choice for service businesses and SMBs that run their sales and client communication through messaging channels — WhatsApp, Instagram, Telegram. Fluents adds voice AI to that stack: outbound qualification calls, inbound lead handling, and appointment confirmation calls that all feed structured data directly into Kommo's pipeline.
Fluents' dual sync means every call starts with the agent reading the lead's Kommo record — their stage, previous messages, notes — and ends with that record updated automatically. Call disposition, conversation notes, and field changes write back to Kommo without anyone touching the pipeline manually.
Dual sync: Fluents reads the lead's Kommo pipeline stage and history before the call, then writes disposition, notes, and field updates back after every conversation
Live sync: Kommo pipeline stages and lead fields update in real time as the Fluents agent captures data during the call — not just on call completion
Automatic call disposition: every call ends with a structured Kommo note and status update — Qualified, Appointment Set, Not Interested, Callback — written by Fluents Insights without manual input
Dual Sync: Context In, Data Out
Kommo users manage leads through visual pipelines — moving cards from stage to stage as relationships progress. Fluents plugs into that pipeline at both ends. Before a call, Fluents reads the lead card: what stage they're at, what was last discussed over WhatsApp or Instagram, any notes the sales rep added. The agent enters the call with that context. After the call, Fluents moves the card to the correct stage, adds a structured note with what was discussed, and writes any captured fields — budget, timeline, preference — into the lead record. The pipeline reflects reality without anyone manually updating it.
Real Estate: Lead Qualification and Appointment Setting
A real estate agency managing dozens of inbound property enquiries per day can use Fluents to call every new lead within minutes of them enquiring — through the website, WhatsApp, or a property portal. The Fluents agent reads the Kommo lead record, understands which property they enquired about, and runs a qualification conversation: budget range, timeline, mortgage status, viewing availability. After the call, the lead card in Kommo moves to Qualified or Nurture, the agent's notes populate automatically, and a viewing appointment is booked. The human agent opens Kommo to a qualified lead with a confirmed appointment — not a cold contact requiring a callback to gather basics.
Beauty and Wellness: Appointment Confirmation at Scale
A beauty salon or wellness clinic managing bookings through Kommo can use Fluents to handle appointment confirmation calls automatically. Fluents reads the upcoming appointment from Kommo, calls the client the day before, confirms or reschedules, and writes the outcome back — Confirmed, Rescheduled, or Cancelled — directly to the Kommo record. No-show rates drop, the front desk spends less time on confirmation calls, and Kommo reflects the confirmed appointment status for every booking.
Home Services: Inbound Lead Response
A home services company — plumbing, HVAC, renovation — receiving inbound enquiries through its website or WhatsApp can use Fluents to call every new Kommo lead within minutes. The agent qualifies the job type, location, urgency, and budget, then writes the outcome to Kommo and schedules a site visit. The sales pipeline stays current automatically as Fluents handles the first-response volume the sales team can't keep up with manually.