Qwen AI
Fluents and Qwen AI — qwen.ai drive comprehensive campaign orchestration, enhancing the efficiency of real-time communication with seamless integrations.
Run Qwen as Your Fluents Conversation Engine
Qwen is Alibaba's frontier large language model family with exceptional multilingual capabilities — particularly strong in Chinese, Japanese, Korean, and other Asian languages, alongside strong English performance. For Fluents deployments targeting Asian markets, bilingual populations, or multilingual enterprise use cases, Qwen can be configured as the conversation engine to deliver higher quality in those languages than English-first models.
Best-in-class multilingual conversation quality for Chinese, Japanese, Korean, and other Asian languages in Fluents voice agents
Ideal for healthcare, insurance, and legal deployments serving multilingual patient or client populations in Asia-Pacific markets
Alibaba Cloud infrastructure offers data residency options for organizations with requirements to keep data in Chinese or Asian cloud regions
The Multilingual Voice AI Gap
Most frontier LLMs are trained predominantly on English data. Their performance in Chinese, Japanese, or Korean — while functional — falls short of a native speaker's expectations for naturalness and nuance. Qwen closes that gap. For a healthcare system running patient reminder calls in both English and Mandarin, Qwen delivers the Mandarin conversation quality that English-first models can't match.
Healthcare in APAC: Patient Communication in Native Languages
A hospital group operating across Singapore, Hong Kong, and Australia may need to call patients in English, Cantonese, and Mandarin. Qwen as the conversation engine handles all three with native-level fluency — ensuring that non-English speaking patients receive the same quality of AI interaction as English speakers, and that intake data is collected accurately regardless of language.
Insurance: Cross-Border Claims With Multilingual Support
Insurance carriers operating in Asian markets need claims intake agents that speak to policyholders in their preferred language. Qwen-powered Fluents agents can handle FNOL calls in Chinese, Korean, or Japanese — collecting the same structured data the English-language agents collect, logging it to the same CRM, and triggering the same downstream workflows.
Calls That Just Work
No per-minute taxes. No brittle workflows. Just enterprise-grade reliability with API-level flexibility.
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“Fluents made it incredibly fast to get our AI agent live. It replaced an answering service that cost 5x more - and performed better. Trusted partner, excellent quality, zero hassle.”
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FAQs
Questions about Qwen as a conversation engine in Fluents.
Yes. With Qwen as the conversation engine and appropriate multilingual configuration for Deepgram's transcription layer, Fluents can handle full Mandarin or Cantonese voice calls — understanding the caller, generating natural Chinese responses, and logging structured output to your CRM. Contact the team to discuss multilingual deployment configuration.
No. Qwen performs well in English too. It's relevant for any deployment targeting Asian-speaking populations, but it's also a capable general-purpose LLM for English-language Fluents deployments. The primary reason to choose it over Gemini is for multilingual or APAC-market use cases.
Qwen via Alibaba Cloud can be configured with data residency in Chinese cloud regions — relevant for organizations with requirements to keep data on Chinese infrastructure. Contact the team to discuss the full deployment architecture for your regional requirements.