Shopify
Fluents + Shopify provides seamless campaign orchestration, ensuring your e-commerce interactions are effective and compliant with regulations. Benefit from high-quality voice automation.
Fluents + Shopify: Voice AI That Knows Your Orders
Shopify is where your orders live. Fluents turns those order events — abandoned checkouts, shipping delays, refund requests, high-value purchases — into triggers for intelligent outbound calls.
Your AI agent already knows the customer's name, order number, items purchased, and delivery status before the call starts. It doesn't read from a generic script; it has a real conversation about their specific situation. And when the call ends, the outcome is logged back to your records.
Trigger AI calls from Shopify events: abandoned carts, delayed shipments, refund requests, or VIP orders
Pass order data, customer history, and product details into the agent's context before every call
Log call outcomes and customer responses back to Shopify or your CRM via Fluents Insights
Abandoned Cart Recovery: Call When the Email Gets Ignored
Cart abandonment emails convert at 3-5%. A personal phone call converts at 20-30%. When a customer abandons a high-value cart, Fluents triggers a call within the hour. The agent already knows what was left behind — the product names, total value, and any discount the customer might have seen. It mentions the specific items, asks if there were any questions or concerns, and can offer a one-time discount code to close the sale. The call outcome — converted, not interested, callback requested — logs back to your records.
Shipping Delays: Getting Ahead of the Complaint
When a Shopify order's tracking status shows a delay, Fluents calls the customer before they call you. The agent knows the order number, what was ordered, the original delivery date, and the new estimated date. It apologizes for the delay, provides the updated timeline, and offers options — wait, expedite, or cancel — depending on how you've configured it. Customers appreciate the transparency. Refund requests and chargebacks drop.
Post-Purchase: Turning a Transaction Into a Relationship
For high-value orders or first-time buyers, Fluents makes a follow-up call a few days after delivery. The agent checks in on the experience, asks if there are any questions about the product, and — for appropriate product categories — mentions complementary items based on what they bought. It's the kind of personal touch that was previously impossible to scale. Customer lifetime value goes up. Return rates go down.
Fluents Insights Closes the Loop
After every Shopify-triggered call, Fluents Insights generates a structured record: what the customer said, how the call resolved, whether they want a callback, and any product feedback they mentioned. This data flows back into your Shopify customer notes, your CRM, or your email platform for downstream follow-up.
Calls That Just Work
No per-minute taxes. No brittle workflows. Just enterprise-grade reliability with API-level flexibility.
Request a New Integration
We’re constantly expanding our library. If your stack isn’t covered yet, request it here — we’ll support niche tools and co-build connectors.
Other Integrations
Dive deeper with setup guides, API references, and partner tutorials to unlock the full potential of Fluents integrations.
Fluents + Keragon
Automate Patient Communication with Fluents Voice AI The Fluents connector for Keragon bridges the gap between your healthcare data and action. By integrating Fluents' powerful Voice AI directly into your Keragon workflows, you can automatically trigger outbound phone calls to patients or staff based on real-time events.
Fluents + MailerLite empowers real-time voice integration into your email campaigns, enhancing orchestration and maintaining compliance across channels.
Fluents + BotPenguin empower real campaigns with seamless integration, compliance assurance, and enhanced communication orchestration.
“Fluents made it incredibly fast to get our AI agent live. It replaced an answering service that cost 5x more - and performed better. Trusted partner, excellent quality, zero hassle.”
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FAQs
Common questions about using Fluents with Shopify.
When the Shopify trigger fires, it passes order data — product names, quantities, order value, delivery status — to Fluents as the agent's context. The agent uses this information live during the call so the conversation is specific to that customer's order, not a generic follow-up.
Yes. You configure the trigger logic: minimum order value, product category, customer tag, or any other Shopify field. You can set this up through Zapier, Make.com, or the Fluents API directly. Only the orders that match your criteria generate a call.
Fluents is built with compliance in mind. You control the calling hours, consent requirements, and opt-out handling. For US merchants, the platform supports TCPA compliance workflows including do-not-call list checking and call time restrictions by timezone. We recommend reviewing your specific consent situation with legal counsel for your use case.