Turn Shopify events into personalized AI calls that recover revenue and build loyalty.
Fluents + Shopify: Voice AI That Knows Your Orders
Shopify is where your orders live. Fluents turns those order events — abandoned checkouts, shipping delays, refund requests, high-value purchases — into triggers for intelligent outbound calls.
Your AI agent already knows the customer's name, order number, items purchased, and delivery status before the call starts. It doesn't read from a generic script; it has a real conversation about their specific situation. And when the call ends, the outcome is logged back to your records.
Trigger AI calls from Shopify events: abandoned carts, delayed shipments, refund requests, or VIP orders
Pass order data, customer history, and product details into the agent's context before every call
Log call outcomes and customer responses back to Shopify or your CRM via Fluents Insights
Abandoned Cart Recovery: Call When the Email Gets Ignored
Cart abandonment emails convert at 3-5%. A personal phone call converts at 20-30%. When a customer abandons a high-value cart, Fluents triggers a call within the hour. The agent already knows what was left behind — the product names, total value, and any discount the customer might have seen. It mentions the specific items, asks if there were any questions or concerns, and can offer a one-time discount code to close the sale. The call outcome — converted, not interested, callback requested — logs back to your records.
Shipping Delays: Getting Ahead of the Complaint
When a Shopify order's tracking status shows a delay, Fluents calls the customer before they call you. The agent knows the order number, what was ordered, the original delivery date, and the new estimated date. It apologizes for the delay, provides the updated timeline, and offers options — wait, expedite, or cancel — depending on how you've configured it. Customers appreciate the transparency. Refund requests and chargebacks drop.
Post-Purchase: Turning a Transaction Into a Relationship
For high-value orders or first-time buyers, Fluents makes a follow-up call a few days after delivery. The agent checks in on the experience, asks if there are any questions about the product, and — for appropriate product categories — mentions complementary items based on what they bought. It's the kind of personal touch that was previously impossible to scale. Customer lifetime value goes up. Return rates go down.
Fluents Insights Closes the Loop
After every Shopify-triggered call, Fluents Insights generates a structured record: what the customer said, how the call resolved, whether they want a callback, and any product feedback they mentioned. This data flows back into your Shopify customer notes, your CRM, or your email platform for downstream follow-up.