5 to 30%
Patient appointment no-shows
$150b
Annual cost of missed appointments
1
2
3
Frontline Healthcare is Overloaded
Healthcare providers - from home care agencies to specialty clinics - face rising patient demand and shrinking administrative bandwidth. Staff are stretched thin, phones ring off the hook, and patients often wait days just to talk to someone about eligibility or scheduling. In many cases, providers lose potential patients simply because no one could answer the phone in time or follow up fast enough.
Traditional systems like voicemail, contact forms, and even live agents are either too slow, too expensive, or too inflexible. For providers focused on delivering care, administrative drag becomes a serious bottleneck. Patients, especially those with chronic or urgent needs, want fast, human-like interactions that respect their time and privacy - without feeling transactional or impersonal.
Voice AI That Listens, Guides, and Books
Fluents Voice AI steps in as your always-on, always-kind patient concierge. It can answer incoming calls, gather pre-qualification details, and ask intake questions based on your care type - whether it's for home health services, dental consultations, or mental health screenings. The AI can ask about insurance, availability, symptoms, or care goals, and then pass that data directly to your team for triage.
Our agents are designed with empathy in mind. They don’t just “handle” the conversation—they guide it. With custom prompts and natural-sounding voices, Fluents maintains a tone that matches your brand and specialty. Patients feel heard, not processed. And because the system can operate in multiple languages, it’s inclusive by design.
Fluents integrates easily into your practice management systems and CRMs. You get complete transcripts, structured intake summaries, and real-time dashboards to monitor trends and needs. The result? Your staff spends less time playing phone tag, more time delivering care - and patients feel supported from the very first interaction.
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