81.7%
Booking abandonment rate
60%
Travelers switch brands after poor service
1
2
3
Lost Calls = Lost Bookings
In travel and hospitality, timing is everything. A guest has a question about check-in time, availability, or special requests. If they don’t get a quick response, they move on - and book elsewhere. Call centers can’t handle peak demand. Staff are often busy serving in-person guests. And while email or chat helps, travelers still overwhelmingly prefer speaking to a human voice when making booking decisions.
What makes this worse is the global nature of the industry. Calls come in from multiple time zones, in multiple languages. Your team can’t be everywhere at once. And yet, today’s travelers expect instant, personalized service - whether they’re planning a luxury vacation or a last-minute hotel stay. Every missed call or delayed reply is a missed opportunity to impress, convert, or upsell.
A Voice Agent That Sells, Supports, and Scales
Fluents Voice AI gives your guests the concierge experience they expect - without needing to scale your staff. Our AI agents handle calls around the clock, answering key questions, recommending the right package or room, and collecting booking details or guest preferences. They can even upsell premium services like room upgrades, excursions, or dining packages based on the guest’s intent.
These agents don’t just respond - they engage. With multilingual capabilities, they speak your customer’s language natively, reducing friction and increasing trust. Whether someone is booking a honeymoon suite or asking about airport transfers, Fluents responds with grace, speed, and brand-aligned voice personality.
Plus, integration is a breeze. Fluents connects to your booking engine, property management system, and CRM - so nothing falls through the cracks. You’ll get transcripts and dashboards showing call volume, top questions, and conversion rates, so you can continuously refine the experience. It’s the future of travel customer service. Available today.
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