The Pace of Change Is Wild
What’s true today might be outdated in six months. The past few months alone have brought major shifts in capabilities, models, and best practices.
Consultants—especially those specializing in AI—are stepping in to bridge the gap. In the voice AI world, we’re already seeing experts who focus solely on integrating AI stacks for contact centers, improving call workflows, or deploying secure, customized solutions. Others help companies implement tools like ChatGPT or fine-tune open-source models for specific use cases.
Why Businesses Will Lean on Consultants
Most companies have operations to run. They can’t dedicate teams to experimenting with every new AI model or figuring out how to integrate it securely.
And the stakes are high:
- Preventing AI hallucinations
- Ensuring outputs are accurate and compliant
- Designing solutions that scale
- Meeting strict security and privacy requirements
Consultants can deliver best practices, recommend the right tools, and create sustainable, scalable systems—faster than an internal team starting from scratch.
The Goldmine in Implementation
We’re already seeing this in other areas, like sales automation. Small consulting shops are packaging full-stack automations with tools like n8n or Make.com. The templates are nice—but implementing them in a way that meets compliance, works at scale, and fits into existing systems? That’s where the real value lies.
Voice AI will follow the same pattern.
The Partnership Opportunity
In fact, call centers themselves could evolve into consulting-style integration shops—helping clients modernize their entire communications stack.
At Fluents, we actively seek implementation partners who can guide companies through this transformation. The opportunity is enormous: help businesses modernize with AI, and you’re not just selling a tool—you’re enabling a long-term competitive edge.
