The Old Way: Complex Builders
Workflow builders made sense when the only way to program a system was to hardwire every branch and condition. IVRs, call trees, and rigid flowcharts were born from those limitations.
But the last few years have brought a fundamental shift:
Machines can now understand natural language instructions and execute them directly.
You no longer need to draw a map of every possible path—you can simply say what you want and let the system figure out the rest.
The New Way: Just Say It
At Fluents, we believe the future of voice AI is intent-driven, not diagram-driven.
Tell the system:
“When someone calls to schedule an appointment, check their account in the CRM, offer the next available slot, and send them a confirmation by text.”
That’s it. No boxes, no arrows, no hours spent adjusting logic nodes. The machine interprets and delivers the result.
Why We Made This Decision
Copying the tools of the past and re-skinning them for new technology isn’t innovation—it’s imitation.
We chose not to replicate legacy IVR and phone tree builders for three reasons:
- Simplicity wins – Natural language makes setup dramatically faster.
- Future-proofing – We’re building for where AI is going, not where it’s been.
- Better results – Less time designing flows means more time refining outcomes.
Building for the Future, Not the Past
Our goal is to help teams launch intelligent voice agents without a single box-and-arrow diagram. No “visual logic,” no “complex designer”—just clear intent and efficient execution.
Because the future of voice AI should feel like giving instructions to a person, not assembling a machine.
