Call History & Error Handling
- Improved Call Status Indicators – Call logs now clearly distinguish between fatal call errors and recoverable issues (like webhook or API timeouts), giving teams more accurate visibility into performance and quality.
Infrastructure & Scaling
- Concurrency Bottleneck Resolved – A redesigned locking mechanism for call creation now supports over 100 concurrent calls with near-perfect scaling. Successfully validated in production environments.
- Enhanced API Observability – The core API is now instrumented with structured logging and OpenTelemetry, enabling full cross-service tracing for faster debugging and deeper performance insights.
Developer Tools
- Bulk Campaign Number Scripting – Backend scripting now allows adding 50+ phone numbers to campaigns in a single action, eliminating UI bottlenecks for large-scale or high-volume campaign setups.
Call Lifecycle Events
- Finalized Call Records – A new event ensures that all post-call processes, including summaries and follow-ups, are completed before a call record is marked as finished—improving data reliability.
- Workflow Completion Events – Calls now emit explicit “workflow completed” signals, forming the foundation for upcoming automated post-call email and SMS notifications.
300K+ Annual Savings for One Team
See how healthcare teams are saving $300K a year — and agencies are automating 90K daily calls — all with Fluents. Book a demo and find out exactly what that looks like for your business.
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