💬 Messaging & SMS conversation

• Conversation History Retention – Switching agents keeps prior message threads intact (call context not yet included).
• New Messaging Endpoint – Supports both agent-driven and one-off outbound messages.

🔊 Dynamic Voicemail Detection

• Live Detection (Production) – Voicemail is now identified in real-time during calls, reducing delay and wasted time.
• Efficiency Gains – Improves routing accuracy and agent workflow efficiency.
• Optional Control – Can be toggled per agent in the dashboard.

📚 Knowledge Base (Production)

• Live for Feedback – Open for user testing and feedback to refine retrieval quality and latency.

📋 Campaign Workflow

• UI Toggle Coming Soon – Users will be able to switch between the old and new campaign UI.