💬 Messaging & SMS conversation
- Conversation History Retention – Switching agents keeps prior message threads intact (call context not yet included).
- New Messaging Endpoint – Supports both agent-driven and one-off outbound messages.
🔊 Dynamic Voicemail Detection
- Live Detection (Production) – Voicemail is now identified in real-time during calls, reducing delay and wasted time.
- Efficiency Gains – Improves routing accuracy and agent workflow efficiency.
- Optional Control – Can be toggled per agent in the dashboard.
📚 Knowledge Base (Production)
- Live for Feedback – Open for user testing and feedback to refine retrieval quality and latency.
📋 Campaign Workflow
- UI Toggle Coming Soon – Users will be able to switch between the old and new campaign UI.
💰 $300K+ Annual Savings for One Team
See how healthcare teams are saving $300K a year — and agencies are automating 90K daily calls — all with Fluents. Book a demo and find out exactly what that looks like for your business.
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FAQs about this week’s update
Highlights on messaging, voicemail detection, and new workflow rollout.
How does verification work for messaging?
Once verified, your number can send and receive SMS tied to an agent, ensuring compliance and stable delivery.
Can I toggle voicemail detection on or off per agent?
Yes — dynamic voicemail detection can be enabled or disabled in each agent’s call settings.
What is Cerbal validation protecting us from?
It blocks fake or disposable domains by checking DNS blacklists and verifying SPF, DKIM, and DMARC alignment.