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💬 Messaging & SMS conversation
- Conversation History Retention – Switching agents keeps prior message threads intact.
- New Messaging Endpoint – Supports both agent-driven and one-off outbound messages.
Dynamic Voicemail Detection
- Live Detection – Voicemail is now identified in real-time during calls, reducing delay and wasted time.
- Efficiency Gains – Improves routing accuracy and agent workflow efficiency.
- Optional Control – Can be toggled per agent in the dashboard.
Knowledge Base
- Live for Feedback – Open for user testing and feedback to refine retrieval quality and latency.
300K+ Annual Savings for One Team
See how healthcare teams are saving $300K a year — and agencies are automating 90K daily calls — all with Fluents. Book a demo and find out exactly what that looks like for your business.
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