💬 Conversation Editor (Staging)

• Turn-by-Turn Conversation Editing – View and edit agent conversations directly, simulating real dialogues and testing responses mid-flow.
• Preview Before Saving – Iterate safely before committing changes to improve agent tuning and reduce prompt errors.
• Addresses key usability feedback from internal and customer tests; now live in staging.

📚 Knowledge Base Uploads (In Development)

• File Upload Support – Upload PDFs or documents to create queryable datasets for targeted agent responses.
• Data Governance Ready – Team considering raw file storage for resilience and compliance.

🧭 Onboarding & User Experience (Production)

• Improved Signup Flow – Fixed navigation after email verification; added branded HTML templates and color-themed confirmation emails.
• Refined Contrast & Save Buttons – Clearer UI; agents are editable immediately post-login.
• Modernized Invite Emails – On-brand invites with organization context replace generic “Join Default” messages.
  

📋 Campaign Management (Staging)

• Beta Campaigns Functional – Complete redesign
• Draft-Only Editing – Campaigns cannot be modified after launch, preventing mid-run errors.
• Inline Error Handling – DNC and concurrency limit errors surface inline instead of intrusive pop-ups.

📞 Callback & Scheduling (Staging)

• Callback Cancellation on Inbound Calls – If a contact calls back before a scheduled callback, the pending callback is automatically canceled.
• Fixed Initial Message Bug – The agent’s first message now plays correctly instead of the callback notification.