Week 38 Product Updates (22 September 2025)

🎧 Call Features & Controls

• Manual End Call Button (Staging) – Web calls can now be ended directly by users with a new hang-up button, closing a long-standing gap in call control. Status updates currently appear with a short delay (30–60 seconds), with an API trigger planned to make this instant.
• Improved In-Progress Call Filtering (Staging) – Call history now properly displays active calls without requiring users to remove date filters, enabling smoother live monitoring.

🧭 Navigation & UI Improvements

• Custom Page Titles (Staging) – Tabs now show contextual titles (e.g., Edit Agent, Campaigns), making it easier to bookmark and navigate specific pages. This also enhances SEO indexing and user navigation.

🧪 Testing & Debugging Tools

• Agent Transcript Tester (Staging) – New tool allows users to replay call transcripts, edit conversation logic, and regenerate agent responses before applying changes.
• Supports human-in-the-loop prompt tuning, with future plans for automated error detection and version comparison.

📋 Campaign Management

• Customizable CSV Exports (Staging) – Users can now select columns and reorder them before exporting campaign data. Includes improved handling of post-call results (record limits still apply).
• Multiple Contact Windows (Staging) – Campaigns now support multiple configurable contact windows with names, descriptions, timezones, and fallback logic. UI polish is in progress, but functionality is already live.

🔄 Post-Call Workflows

• Synchronous Call Actions (Production) – Post-call actions now execute synchronously, ensuring all workflows run in order without delay.
• Post-Call Webhook Event (Staging) – A new “post call processing completed” event triggers only after summaries and workflows finish.
• Email & SMS Follow-Ups (Staging) – Agents can now send automated post-call emails or SMS referencing transcript variables. This currently supports referencing previous calls, with a UI update planned to simplify setup.