Week 39 Product Updates (29 September 2025)

🗣️ Dynamic Turn-Taking (Production Flag)

• Goal: Reduce bot interruptions and improve natural flow in human-AI conversations.
  
• What shipped: A new dynamic turn-taking engine replaces the fixed silence-timer logic. It analyzes pauses and speech patterns in real time, deciding when the user has truly finished speaking.
  
• Impact: Conversations feel smoother and more human; unnecessary interjections are eliminated.
  
• Availability: Live behind the enable_dynamic_turn_taking flag — can be toggled per agent for testing.
  
  

✉️ Post-Call Communication Workflows (Staging)

• New feature: Automated post-call SMS and email actions. Each is a separate workflow triggered after a call record is finalized.
  
• Providers supported: Twilio (SMS) and SMTP email.
  
• Variable support: All standard context variables (first name, to/from number, transcript URL, etc.) available for personalized follow-ups.
  
  

🔧 Integration Fixes (Production)

• Go High Level auto-sync restored: Activity records now log correctly for outbound campaigns.
  
• TLDCRM tracking fixed: Activity records map to accurate contact IDs and phone numbers again.
  
• Both changes are live in production for all connected accounts.
  
  

🧱 API & Platform Stability (Staging)

• Date-Range Filtering: Completed API-side support for start/end date queries covering unfinished or in-progress calls → better reporting accuracy.
  
• Concurrency limits: Legacy environment issues isolated and resolved; new environments now respect per-account limits properly.
  
• Number format validation: Transfer actions now auto-convert to E.164 format to avoid Telnyx call failures.
  
• Recording URL race condition fixed: All completed calls now correctly display recording links.
  
  

🎧 Voice & Audio Quality Tuning (Production)

• ‍Noise-cancellation sensitivity adjusted to ~15 %, reducing clipped openings and improving transcript accuracy.