Week 41 Product Updates (10 October 2025)

🧠 AI Voice & Call Experience

• Dynamic Conversation Speed (Production) – Agents now automatically adjust their speaking pace based on caller responsiveness, creating smoother and more natural-sounding conversations.
• Automatic Call Extension (Production) – Calls that reach the configured duration limit can now continue seamlessly if the conversation is still active, preventing abrupt endings.
• Background Sound Options (Production) – Add optional office, keyboard, or ambient noise behind agent voices for a more realistic experience. Available now on the dashboard under Call Settings.
  

📈 User Engagement & Analytics

• User Engagement Dashboard (Production) – A new analytics dashboard tracks verified users, onboarding completion, last API key usage, and total call duration per account. Unverified users are automatically filtered out for cleaner metrics.
• Onboarding Completion Flag – Accounts now include a flag marking full onboarding completion, making it easier to identify drop-offs and incomplete setups in sign-up analytics.
  

👥 Invitations & Organization Management

• Simplified Invitation Flow (Production) – Completely rebuilt invite system now supports one outstanding invite per organization with dedicated tracking for accepted and unaccepted invites.
• Automatic Org Assignment – Invited users are automatically added to their organization after verifying their email, removing the need for manual admin approval.
• Multi-Organization Switcher (Production) – A new organization selector now appears at login, letting users choose their active workspace immediately instead of navigating through settings.
  

🧭 Agent Builder & UI Improvements

• Test Actions Without Saving (Production) – You can now run live test calls from the agent editor to validate configurations without committing changes.
• Post-Call Settings Tab (Staging) – Post-call workflows, SMS, and email configuration panels have been moved into a dedicated tab to declutter the main agent editor.
• Improved Provider Selection UX (Staging) – Added intuitive delete and selection controls for SMS/email providers, making configuration faster and less error-prone.
  

📞 Call History & Filtering

• Voicemail Filter (Production) – Call history now supports filtering by voicemail status, allowing easier debugging and analysis of unanswered calls.
• Provider Default Reversion – Default outbound telephony provider reverted for improved consistency and lower operational cost, following instability.
  

🧰 Developer Experience

• Invite Table in Database (Production) – The new invite table provides better debugging visibility, allowing engineers to track invite status changes and troubleshoot org membership issues easily.