🧠 AI Voice & Call Experience

  • Dynamic Conversation Speed (Production) – Agents now automatically adjust their speaking pace based on caller responsiveness, creating smoother and more natural-sounding conversations.
  • Automatic Call Extension (Production) – Calls that reach the configured duration limit can now continue seamlessly if the conversation is still active, preventing abrupt endings.
  • Background Sound Options (Production) – Add optional office, keyboard, or ambient noise behind agent voices for a more realistic experience. Available now on the dashboard under Call Settings.

📈 User Engagement & Analytics

  • User Engagement Dashboard (Production) – A new analytics dashboard tracks verified users, onboarding completion, last API key usage, and total call duration per account. Unverified users are automatically filtered out for cleaner metrics.
  • Onboarding Completion Flag – Accounts now include a flag marking full onboarding completion, making it easier to identify drop-offs and incomplete setups in sign-up analytics.

👥 Invitations & Organization Management

  • Simplified Invitation Flow (Production) – Completely rebuilt invite system now supports one outstanding invite per organization with dedicated tracking for accepted and unaccepted invites.
  • Automatic Org Assignment – Invited users are automatically added to their organization after verifying their email, removing the need for manual admin approval.
  • Multi-Organization Switcher (Production) – A new organization selector now appears at login, letting users choose their active workspace immediately instead of navigating through settings.

🧭 Agent Builder & UI Improvements

  • Test Actions Without Saving (Production) – You can now run live test calls from the agent editor to validate configurations without committing changes.
  • Post-Call Settings Tab (Staging) – Post-call workflows, SMS, and email configuration panels have been moved into a dedicated tab to declutter the main agent editor.
  • Improved Provider Selection UX (Staging) – Added intuitive delete and selection controls for SMS/email providers, making configuration faster and less error-prone.

📞 Call History & Filtering

  • Voicemail Filter (Production) – Call history now supports filtering by voicemail status, allowing easier debugging and analysis of unanswered calls.
  • Provider Default Reversion – Default outbound telephony provider reverted for improved consistency and lower operational cost, following instability.

🧰 Developer Experience

  • Invite Table in Database (Production) – The new invite table provides better debugging visibility, allowing engineers to track invite status changes and troubleshoot org membership issues easily.

Week 41 Product Updates (10 October 2025)

💰 $300K+ Annual Savings for One Team

See how healthcare teams are saving $300K a year — and agencies are automating 90K daily calls — all with Fluents. Book a demo and find out exactly what that looks like for your business.

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FAQs about this week’s update

Highlights on call experience, signup flow, and analytics.