AI Voice & Call Experience
- Dynamic Conversation Speed – Agents now automatically adjust their speaking pace based on caller responsiveness, creating smoother and more natural-sounding conversations.
- Automatic Call Extension – Calls that reach the configured duration limit can now continue seamlessly if the conversation is still active, preventing abrupt endings.
- Background Sound Options – Add optional office, keyboard, or ambient noise behind agent voices for a more realistic experience. Available now on the dashboard under Call Settings.
User Engagement & Analytics
- User Engagement Dashboard – A new analytics dashboard tracks verified users, onboarding completion, last API key usage, and total call duration per account. Unverified users are automatically filtered out for cleaner metrics.
- Onboarding Completion Flag – Accounts now include a flag marking full onboarding completion, making it easier to identify drop-offs and incomplete setups in sign-up analytics.
Invitations & Organization Management
- Simplified Invitation Flow – Completely rebuilt invite system now supports one outstanding invite per organization with dedicated tracking for accepted and unaccepted invites.
- Automatic Org Assignment – Invited users are automatically added to their organization after verifying their email, removing the need for manual admin approval.
- Multi-Organization Switcher – A new organization selector now appears at login, letting users choose their active workspace immediately instead of navigating through settings.
Agent Builder & UI Improvements
- Test Actions Without Saving – You can now run live test calls from the agent editor to validate configurations without committing changes.
Call History & Filtering
- Voicemail Filter – Call history now supports filtering by voicemail status, allowing easier debugging and analysis of unanswered calls.
- Provider Default Reversion – Default outbound telephony provider reverted for improved consistency and lower operational cost, following instability.
Developer Experience
- Invite Table in Database – The new invite table provides better debugging visibility, allowing engineers to track invite status changes and troubleshoot org membership issues easily.
300K+ Annual Savings for One Team
See how healthcare teams are saving $300K a year — and agencies are automating 90K daily calls — all with Fluents. Book a demo and find out exactly what that looks like for your business.
More from Fluents