📞 Smarter Calling & Scheduling

• Voice Agent Takeover Enhancements – Expanded AI phone agent handling for inbound and outbound calls, reducing human transfer rates and improving resolution times.
• Dynamic IVR Support – AI agents can now manage multi-level IVR menus, routing calls based on natural language input.
  

🎯 Better Data, Better AI

• Real-Time Sentiment Tracking – AI now detects caller sentiment mid-conversation, allowing adaptive tone and escalation handling.
• Enhanced Call Summaries – AI-generated summaries now include action items and next steps for faster follow-up.
  

🎧 Audio Quality & Transcripts

• Improved Live Transcription Accuracy – Boosted accuracy for noisy environments, especially for diverse accents and speech patterns.
  

🔍 Analytics & Insights

• Agent Performance Dashboards – New reporting view to compare AI vs. human agent performance metrics side-by-side.