Smarter Calling & Scheduling**
- Voice Agent Takeover Enhancements – Expanded AI phone agent handling for inbound and outbound calls, reducing human transfer rates and improving resolution times.
- Dynamic IVR Support – AI agents can now manage multi-level IVR menus, routing calls based on natural language input.
Better Data, Better AI**
- Real-Time Sentiment Tracking – AI now detects caller sentiment mid-conversation, allowing adaptive tone and escalation handling.
- Enhanced Call Summaries – AI-generated summaries now include action items and next steps for faster follow-up.
Audio Quality & Transcripts**
- Improved Live Transcription Accuracy – Boosted accuracy for noisy environments, especially for diverse accents and speech patterns.
Analytics & Insights**
- Agent Performance Dashboards – New reporting view to compare AI vs. human agent performance metrics side-by-side.
300K+ Annual Savings for One Team
See how healthcare teams are saving $300K a year — and agencies are automating 90K daily calls — all with Fluents. Book a demo and find out exactly what that looks like for your business.
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