📞 Smarter Outbound & Transfers
- Configurable Outbound Caller ID – Outbound calls can now display your own custom number per environment for better brand consistency.
- Warm Transfer Flow Polish – Added clearer status prompts and audio cues when AI agents hand off to humans mid-call.
🧠 Richer AI Behavior
- Dynamic Prompt Injection – Pass custom prompt text at runtime to adapt call behavior without redeploying.
- Context Chaining for Voice AI – AI can now keep more conversational context across long calls and multiple transfers.
🎧 Audio & Transcripts
- Improved Transcript Alignment – Real-time transcript words now sync more tightly with speech for better QA review.
- Noise Filtering Enhancements – Reduced pickup of low hums and static in noisy environments.
🔍 Developer Tools & Visibility
- Environment-Level Logging Toggle – Enable or disable detailed logs per environment without code changes.
- Call Debug Replay – Replay full call audio with timestamped transcript for faster troubleshooting.
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FAQs about this week’s update
Discover Key Insights on Smarter Outbound & AI Enhancements
To configure a custom outbound caller ID for different environments, you can utilize the configurable outbound caller ID feature, which allows outbound calls to display your own custom number per environment, enhancing brand consistency across various communication channels.
- Ensure that each environment is set up with its unique caller ID to maintain brand identity.
- Utilize the environment-level logging toggle to monitor and adjust settings without code changes, ensuring seamless integration.
- Leverage dynamic prompt injection to adapt call behavior in real-time, aligning with the specific needs of each environment.
By implementing these configurations, you can achieve a more consistent brand presence, improve customer recognition, and enhance the overall communication experience, leading to increased trust and engagement with your audience.
Recent improvements to the warm transfer flow have significantly enhanced the handoff process between AI agents and human operators by introducing clearer status prompts and audio cues during the transition. This ensures a smoother and more seamless experience for both the customer and the operator.
- Clearer status prompts provide real-time updates on the call's progress, reducing confusion during the handoff.
- Audio cues alert both parties to the transition, ensuring that the human operator is prepared to take over the call effectively.
These enhancements lead to a more efficient and professional interaction, improving customer satisfaction and reducing the likelihood of errors during the transfer process.
Dynamic prompt injection enhances call behavior adaptability by allowing custom prompt text to be passed at runtime, enabling real-time adjustments to call interactions without the need for redeployment. This flexibility ensures that AI-driven conversations can be tailored to specific scenarios or updated with new information as needed, maintaining relevance and effectiveness.
- Customizable prompts allow for immediate response to changing business needs or customer feedback.
- Reduces downtime and operational costs associated with redeploying AI models.
- Enhances customer experience by providing more accurate and contextually relevant interactions.
By leveraging dynamic prompt injection, businesses can achieve greater agility in their communication strategies, leading to improved customer satisfaction and operational efficiency.