📞 Smarter Outbound & Transfers

  • Configurable Outbound Caller ID – Outbound calls can now display your own custom number per environment for better brand consistency.
  • Warm Transfer Flow Polish – Added clearer status prompts and audio cues when AI agents hand off to humans mid-call.

🧠 Richer AI Behavior

  • Dynamic Prompt Injection – Pass custom prompt text at runtime to adapt call behavior without redeploying.
  • Context Chaining for Voice AI – AI can now keep more conversational context across long calls and multiple transfers.

🎧 Audio & Transcripts

  • Improved Transcript Alignment – Real-time transcript words now sync more tightly with speech for better QA review.
  • Noise Filtering Enhancements – Reduced pickup of low hums and static in noisy environments.

🔍 Developer Tools & Visibility

  • Environment-Level Logging Toggle – Enable or disable detailed logs per environment without code changes.
  • Call Debug Replay – Replay full call audio with timestamped transcript for faster troubleshooting.

Week 30 Product Updates (28 July 2025)

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