Smarter Outbound & Transfers**
- Configurable Outbound Caller ID – Outbound calls can now display your own custom number per environment for better brand consistency.
- Warm Transfer Flow Polish – Added clearer status prompts and audio cues when AI agents hand off to humans mid-call.
Richer AI Behavior**
- Dynamic Prompt Injection – Pass custom prompt text at runtime to adapt call behavior without redeploying.
- Context Chaining for Voice AI – AI can now keep more conversational context across long calls and multiple transfers.
Audio & Transcripts**
- Improved Transcript Alignment – Real-time transcript words now sync more tightly with speech for better QA review.
- Noise Filtering Enhancements – Reduced pickup of low hums and static in noisy environments.
Developer Tools & Visibility**
- Environment-Level Logging Toggle – Enable or disable detailed logs per environment without code changes.
- Call Debug Replay – Replay full call audio with timestamped transcript for faster troubleshooting.
300K+ Annual Savings for One Team
See how healthcare teams are saving $300K a year — and agencies are automating 90K daily calls — all with Fluents. Book a demo and find out exactly what that looks like for your business.
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