Smarter Voice Agent Scaling**
- Parallel Call Handling – AI agents can now run more simultaneous calls without impacting latency.
- Faster Intent Recognition – Reduced response time between caller speech and AI replies for smoother conversations.
Deeper Integrations**
- CRM & Helpdesk Connectors – One-click integration into supported CRM and helpdesk tools for instant workflow sync.
- Custom Escalation Rules – Define triggers for when calls should automatically hand off to a human agent.
Live Intelligence & Quality**
- Real-Time Transcription – Full-call transcripts update live, enabling faster supervision and QA.
- Sentiment Detection – Caller sentiment is monitored during the call to enable proactive intervention.
Monitoring & Reporting**
- Supervisor Dashboard – Live view of active calls, agent status, and resolution metrics.
- Operational Reports – Automatic logging of call outcomes and performance KPIs without manual review.
300K+ Annual Savings for One Team
See how healthcare teams are saving $300K a year — and agencies are automating 90K daily calls — all with Fluents. Book a demo and find out exactly what that looks like for your business.
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