📞 Smarter Voice Agent Scaling
- Parallel Call Handling – AI agents can now run more simultaneous calls without impacting latency.
- Faster Intent Recognition – Reduced response time between caller speech and AI replies for smoother conversations.
🎯 Deeper Integrations
- CRM & Helpdesk Connectors – One-click integration into supported CRM and helpdesk tools for instant workflow sync.
- Custom Escalation Rules – Define triggers for when calls should automatically hand off to a human agent.
🎧 Live Intelligence & Quality
- Real-Time Transcription – Full-call transcripts update live, enabling faster supervision and QA.
- Sentiment Detection – Caller sentiment is monitored during the call to enable proactive intervention.
📊 Monitoring & Reporting
- Supervisor Dashboard – Live view of active calls, agent status, and resolution metrics.
- Operational Reports – Automatic logging of call outcomes and performance KPIs without manual review.
See How Teams Are Scaling With Fluents
From healthcare giants saving $300k annually to agencies running 90k daily calls, Fluents proves that calls don’t have to be slow, manual, or expensive. Book a demo and see what this looks like in your business today.
Explore Insights
Read deeper dives into our philosophy, technical breakdowns, and customer success stories.
FAQs about this week’s update
Discover Key Insights on Smarter Voice Agent Scaling and Integrations
The new Parallel Call Handling feature significantly enhances the efficiency of AI agents by allowing them to manage multiple calls simultaneously without affecting latency. This capability ensures that AI agents can handle a higher volume of calls, providing a seamless experience for users.
- AI agents can run more simultaneous calls, improving overall call management efficiency.
- Faster intent recognition reduces response time, leading to smoother conversations.
By enabling AI agents to handle more calls at once, businesses can scale their voice operations more effectively, ensuring that customer interactions are handled promptly and efficiently, ultimately leading to improved customer satisfaction and operational efficiency.
The Faster Intent Recognition feature significantly enhances the interaction quality between callers and AI agents by reducing the response time between caller speech and AI replies, leading to smoother and more natural conversations.
- Improved response time ensures that AI agents can quickly understand and address caller needs, minimizing delays and frustration.
- Enhanced conversation flow allows for more efficient call handling, increasing the number of calls AI agents can manage simultaneously without compromising quality.
- By swiftly recognizing caller intent, AI agents can provide more accurate and relevant responses, improving overall customer satisfaction.
Ultimately, the Faster Intent Recognition feature contributes to a more seamless and efficient interaction experience, leading to higher customer satisfaction and operational efficiency.
The CRM & Helpdesk Connectors offer significant benefits for seamless integration and workflow synchronization by enabling one-click integration into supported CRM and helpdesk tools, ensuring instant workflow sync and improved operational efficiency.
- One-click integration allows for quick and easy setup, reducing the time and effort required for manual configuration.
- Instant workflow synchronization ensures that all customer interactions and data are up-to-date across platforms, enhancing the accuracy and reliability of information.
- Custom escalation rules can be defined to automatically hand off calls to human agents when necessary, ensuring that complex issues are addressed promptly.
By leveraging these connectors, businesses can achieve a more streamlined and efficient workflow, leading to improved customer satisfaction and operational performance.