📞 Smarter Voice Agent Scaling

• Parallel Call Handling – AI agents can now run more simultaneous calls without impacting latency.
• Faster Intent Recognition – Reduced response time between caller speech and AI replies for smoother conversations.
  

🎯 Deeper Integrations

• CRM & Helpdesk Connectors – One-click integration into supported CRM and helpdesk tools for instant workflow sync.
• Custom Escalation Rules – Define triggers for when calls should automatically hand off to a human agent.
  

🎧 Live Intelligence & Quality

• Real-Time Transcription – Full-call transcripts update live, enabling faster supervision and QA.
• Sentiment Detection – Caller sentiment is monitored during the call to enable proactive intervention.
  

📊 Monitoring & Reporting

• Supervisor Dashboard – Live view of active calls, agent status, and resolution metrics.
• Operational Reports – Automatic logging of call outcomes and performance KPIs without manual review.