📞 Smarter Calling & Scheduling
- Phone Number–Only Appointment Setting – You can now set appointments in Cal.com using just a phone number, no email required.
- Warm Transfer Enhancements – Final updates to the warm transfer flow are live, improving hand-off between AI agents and human reps.
🎯 Better Data, Better AI
- Knowledge Base Uploader – Upload your own files directly into the AI knowledge base to improve accuracy on your calls.
- Context URLs for Inbound Calls – Pull live data from external APIs when a call comes in, for richer and more personalized conversations.
🎧 Audio Quality & Transcripts
- Krisp Audio Filtering – Significant background noise reduction, especially for TV or ambient chatter, now available in call audio.
- Real-Time Transcript Sync – Spoken text is highlighted in real-time during calls, making monitoring and QA faster and easier.
🔍 Debugging & Visibility
- Organization ID View – Easily find and copy your org/environment IDs for faster setup and troubleshooting.
- Advanced Debug Logging – Cloud Run now supports JSON logging and OpenTelemetry tracing, with embedded trace IDs for deeper diagnostics.
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Read deeper dives into our philosophy, technical breakdowns, and customer success stories.
FAQs about this week’s update
Discover Key Insights on Smarter Calling & Scheduling Enhancements
You can set appointments in Cal.com using just a phone number, eliminating the need for an email address. This feature streamlines the scheduling process, making it more accessible and efficient for users who prefer or only have access to phone communication.
- Phone Number–Only Appointment Setting – Schedule appointments with ease using only a phone number.
- Warm Transfer Enhancements – Improved hand-off between AI agents and human reps for seamless communication.
- Knowledge Base Uploader – Enhance call accuracy by uploading files directly into the AI knowledge base.
By leveraging these features, you can enhance your scheduling efficiency and improve the overall user experience, ensuring that appointments are set quickly and accurately without the need for additional contact information.
The recent enhancements to the warm transfer flow have significantly improved the hand-off process between AI agents and human representatives, ensuring smoother transitions and more efficient customer interactions.
- Final updates to the warm transfer flow are now live, optimizing the coordination between AI and human reps.
- These improvements facilitate a more seamless exchange of information, reducing wait times and enhancing customer satisfaction.
By refining the warm transfer process, businesses can expect increased operational efficiency and a better overall customer experience, leading to higher satisfaction and loyalty.
To enhance the accuracy of AI calls, you can upload your own files directly into the AI knowledge base. This allows the AI to access specific information relevant to your business, improving the precision and relevance of its responses during calls.
- Upload documents such as FAQs, product manuals, or company policies to ensure the AI has access to the most accurate and up-to-date information.
- Utilize the Knowledge Base Uploader feature to streamline the process of integrating your data into the AI system.
- Ensure that the uploaded files are well-organized and clearly labeled to facilitate efficient retrieval and use by the AI.
By customizing the AI knowledge base with your own files, you can significantly improve the quality of interactions, leading to more effective communication and higher customer satisfaction.