💳 Billing & Usage
- New Metered Billing System – Customers on new plans now have metered billing with daily usage tracking, providing clearer insight into call volume and spend.
🧠 AI Tools & Prompting
- AI-Powered Prompt Generator – Create agent prompts automatically from short descriptions. This saves setup time and ensures more consistent prompt quality, available now in production.
- Variable Helper Improvements – Variable pop-ups now appear directly next to the cursor, improving usability when editing prompts.
📋 Campaign Builder & Contact Management
- Card-Based Campaign Builder – New staging interface allows streamlined agent selection, time window setup, and configuration of email/SMS steps with a card-based UI.
- Improved Contact Import – Contact imports now support preview mode and options for handling duplicates (skip, keep both, or update existing contacts).
📊 Campaign Dashboard & Tracking
- Comprehensive Campaign Dashboard (Design Complete) – Metrics tracking for total contacts, engagement rates, call performance funnel, and outcomes has been designed and demoed.
- Activities Page (Design Complete) – Contact-level outreach history, including calls, emails, SMS, transcripts, and outcomes, now mapped in the campaign flow.
📞 Calling Infrastructure
- SIP Integration Verified – Outbound SIP termination successfully tested with working recordings, transfers, and confirmed billing at $0.002/minute. Code is live on staging.
🛡 Platform Security & Stability
- HTML Input Sanitization – Inputs across the platform now automatically block malicious HTML content, preventing formatting issues and improving security.
- Call History Duration Filter Fix – Duration-based filtering for call logs is now fully functional, resolving prior errors in production.
- Usage Bar Overflow Fix – Usage indicators now properly display percentages without spilling over UI elements.
- Search Icon Alignment Fix – Overlap issues on webhooks and other pages resolved.
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Explore Insights
Read deeper dives into our philosophy, technical breakdowns, and customer success stories.
FAQs about this week’s update
Discover Key Insights on Billing, AI Tools, and Platform Features
The new metered billing system introduced in Week 35 Product Updates offers significant benefits by providing customers on new plans with metered billing and daily usage tracking, which enhances transparency and control over call volume and spending.
- Daily usage tracking allows for real-time monitoring of call volume, helping businesses manage their resources more effectively.
- Clearer insight into spending ensures that customers can optimize their budget and avoid unexpected charges.
- The system supports better financial planning by aligning billing with actual usage, reducing the risk of overpayment.
Overall, the metered billing system empowers customers with detailed insights and control, leading to more informed decision-making and efficient resource allocation.
The AI-Powered Prompt Generator enhances the efficiency and consistency of agent prompts by automatically creating prompts from short descriptions, significantly reducing setup time and ensuring uniform quality across interactions.
- Automates prompt creation, saving time and resources.
- Ensures consistent quality, reducing variability in agent responses.
- Streamlines the setup process, allowing agents to focus on customer engagement.
By leveraging this tool, organizations can improve operational efficiency and maintain high standards in customer interactions, ultimately leading to better customer satisfaction and streamlined workflows.
The Variable Helper in the AI Tools & Prompting section has been improved to enhance usability by ensuring that variable pop-ups now appear directly next to the cursor when editing prompts.
- Improved usability for prompt editing.
- Faster access to variable options.
- Enhanced user experience with intuitive design.
These improvements streamline the prompt creation process, allowing users to work more efficiently and effectively, ultimately leading to higher quality outputs and reduced setup time.