🔊 Voice & Agent Features
- Background Noise Simulation – Add ambient audio to calls for more natural-sounding conversations. Available now in staging to enhance realism for production voices.
⚙️ Platform Stability & Safeguards
- Call Duration Limits – Maximum call lengths are now enforced, reducing server strain and preventing runaway sessions.
- Unsaved Changes Protection – Users are now warned before leaving a page with unsaved agent edits, preventing accidental data loss.
- Test Without Saving – You can now experiment with agent settings and run test calls without committing changes, making it safer to refine prompts and voices.
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FAQs about this week’s update
Discover Key Insights on Voice Features and Platform Stability Enhancements
The Background Noise Simulation feature enhances the realism of production voices in calls by adding ambient audio, creating more natural-sounding conversations. This feature is currently available in staging, allowing users to experience a more authentic interaction environment.
- Improves call authenticity by simulating real-world environments.
- Helps users feel more comfortable and engaged during calls.
- Reduces the starkness of synthetic voices, making them more relatable.
By integrating ambient sounds, this feature not only elevates the user experience but also increases the effectiveness of communication, leading to more successful interactions and outcomes.
To prevent accidental data loss when leaving a page with unsaved agent edits, the platform now includes an 'Unsaved Changes Protection' feature. This feature warns users before they navigate away from a page where changes have not been saved, ensuring that important edits are not lost unintentionally.
- Users receive a prompt if they attempt to leave a page with unsaved changes, allowing them to save their work before exiting.
- This safeguard helps maintain data integrity and reduces the risk of losing critical updates made during a session.
- By alerting users to unsaved changes, the platform enhances user experience and minimizes disruptions in workflow.
These measures not only protect user data but also contribute to a more stable and reliable platform, allowing agents to focus on their tasks without the worry of losing important information.
The new Call Duration Limits feature is designed to enforce maximum call lengths, which helps in reducing server strain and preventing runaway sessions by automatically terminating calls that exceed a predefined duration.
- Ensures efficient use of server resources by preventing excessively long calls.
- Minimizes the risk of system overloads, enhancing overall platform stability.
- Helps maintain a consistent user experience by avoiding unexpected call disruptions.
By implementing these limits, the platform not only safeguards its infrastructure but also ensures a more reliable and efficient service for users, ultimately leading to improved satisfaction and operational efficiency.