Fluents.ai | How Fluents Helps SpecialtyRx.ai
Learn how Fluents helps SpecialtyRx.ai automate coverage, prior authorizations, prescription refills, and logistics orchestration for pharmacy operations.
How Fluents Helps SpecialtyRx.ai
The Process How it works Our AI platform seamlessly handles the manual communication tasks that bottleneck your pharmacy operations.
01 Eliminate "Phone Tag"
Our voice AI conducts outbound calls to verify demographics, execute clinical questionnaires, and document adverse events without human intervention. Reclaim hours of staff time and ensure 24/7 patient engagement.
02 Automate Complex Refills
The platform authenticates patients, queries your pharmacy management system, performs clinical screenings, and seamlessly schedules delivery. Deflect massive inbound volume while improving the patient experience.
03 Navigate Payor Phone Trees
A specialized AI assistant navigates complex PBM and payor IVR systems, waits on hold, and extracts prior authorization statuses automatically. Free your staff from hold music and log data directly into your system.
04 Accelerate Provider Follow-Up
The system proactively contacts prescribing clinics, navigates their phone trees, and securely requests necessary information.
Core Benefits
- Benefit Verification Automate coverage, copay, and network status checks.
- Prior Authorization Gather clinical evidence, submit forms, and track status instantly.
- Prescription Refill Automated clinical check-ins before a refill is dispensed.
- Order Status Checks Manage inbound inquiries seamlessly without human intervention.
- Logistics Orchestration Coordinate cold-chain shipping and exact drop-off windows.
- Instant Patient Experience Always on and available. No more waiting on hold to get the help they need.
Technical Features
- Automated Call Dispositions Every inbound and outbound AI call is logged natively into the patient profile with timestamps, duration, and accurate AI-generated summaries.
- Bi-Directional Data Flow The AI pulls patient demographics and refill schedules before calling, and pushes clinical questionnaire results directly into your clinical queue.
- Intelligent Escalation If an adverse event or complex clinical issue is detected, the AI drops a high-priority flag directly into your pharmacist's daily workflow dashboard.