Solutions · Inbound
Order taking and payments on the phone
AI voice agents capture orders, run PCI-compliant payment workflows through systems you already trust, and warm-transfer cleanly when a shopper needs a person.
The problem
Missed calls and understaffed peaks lose orders. Scripted IVRs frustrate buyers. BPOs scale headcount instead of outcomes, and still struggle at flash sales.
The Fluents motion
Contain the call, complete the transaction, write back to your stack. Elastic capacity for peaks without locking a quarterly headcount contract.
What happens on the call
Caller reaches your number
Elastic capacity answers peaks without a hiring spike or abandoned carts on hold.
Agent captures the order
Guided conversation collects SKUs, quantities, shipping, and exceptions your policies allow.
Payment & confirmation
Complete payment via your processor workflow; confirm the order back to the caller.
Write back or hand off
Order lands in your stack. Edge cases transfer to humans with the conversation intact.
Capabilities
- Conversational order capture: Collect items, preferences, and fulfillment details in natural conversation.
- PCI-compliant payment workflows: Process payments through your existing payment stack in a PCI-compliant order-taking workflow. Fluents runs the voice layer.
- Systems write-back: Push completed orders into ecommerce or OMS so ops stays in one system of record.
- Warm transfer when needed: Warm-transfer with context when the shopper needs a person. The conversation stays intact.
PCI-compliant order-taking runs through your processor and the payment path you approve. Scope card-handling details with your payments and compliance owners during onboarding.