[
📞 Contextual Call Personalization
- Cross-Agent Context Sharing – Inbound and outbound agents can now share call history seamlessly, allowing one agent to handle an inbound follow-up with personalized context created by a different outbound agent.
- Context Merge Parameter – New combine_context_with_last_call parameter allows developers to toggle 30-day lookback personalization, ensuring configurable context persistence across call sessions.
Workflow Reliability & Error Handling
- Follow-Up Timeout Fix – A bug causing false action timeouts in campaign workflows has been resolved, improving stability for high-volume outbound campaigns.
Campaign Safeguards & Scheduling
- Configurable Call Spacing – Upcoming options will allow users to set delays relative to either the initial or most recent call, providing greater flexibility for campaign cadence design.
300K+ Annual Savings for One Team
See how healthcare teams are saving $300K a year — and agencies are automating 90K daily calls — all with Fluents. Book a demo and find out exactly what that looks like for your business.
More from Fluents