Week 40 Product Updates (6 October 2025)

📞 Contextual Call Personalization

• Personalized Outbound Callbacks (Staging) – Calls can now automatically merge context from the last 30 days of conversation history between the same phone pair. If a customer misses a call and calls back, the agent greets them by name and retains full context from the prior exchange.
  
  
• Cross-Agent Context Sharing – Inbound and outbound agents can now share call history seamlessly, allowing one agent to handle an inbound follow-up with personalized context created by a different outbound agent.
  
  
• Context Merge Parameter – New combine_context_with_last_call parameter allows developers to toggle 30-day lookback personalization, ensuring configurable context persistence across call sessions.
  
  

⚙️ Workflow Reliability & Error Handling

• Error Icon and Message Display (Staging) – Workflow errors are now surfaced with an explicit error icon and message, helping users diagnose misconfigured steps and failed API calls.
  
  
• Follow-Up Timeout Fix (Production) – A bug causing false action timeouts in campaign workflows has been resolved, improving stability for high-volume outbound campaigns.
  
  
• Callback State Handling (Staging) – Fixed an edge case where immediate callbacks could leave workflows in a stale state. Workflows now persist outgoing calls correctly and cancel redundant follow-ups as expected.
  
  

📋 Campaign Safeguards & Scheduling

• ‍Configurable Call Spacing – Upcoming options will allow users to set delays relative to either the initial or most recent call, providing greater flexibility for campaign cadence design.