“Ship what operators can run, then keep improving from real call data.”
Florent sets product and company direction for Fluents, with an emphasis on getting customers live on real workflows and staying close to how voice ops teams actually work.
He prioritizes clear packaging, reliable launches, and a platform that ops and engineering can both trust.
Focus
Customer launches
Keeps onboarding and go-live tied to a scoped workflow customers can measure.
Product direction
Balances platform depth with the day-to-day tools operators need to run agents and campaigns.